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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Positioning Services Solutions | - Handling objections and demonstrating ROI - Articulating value propositions |
| Topic 2: Understanding HP Personal Systems Services | - HP Services portfolio overview - Key features and benefits of services offerings |
| Topic 3: Upsell and Cross-Sell Opportunities | - Maximizing customer value through additional offerings - Identifying complementary services |
| Topic 4: Service Support and Deployment | - Support service options - Deployment and lifecycle services fundamentals |
| Topic 5: Sales Process and Customer Engagement | - Discovery and consultative selling techniques - Identifying customer needs and requirements |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Which types of HP Services contracts are available to your customers? (Select two.)
- A. Transactional
- B. Standard
- C. Adjustable
- D. Custom
- E. Durational
Correct Answer: A,E 🗳️
Which statement is true about the current market trends?
- A. Professional and personal lives are becoming more separate.
- B. Onsite workplaces are becoming obsolete.
- C. IT wants greater flexibility to purchase the latest technologies.
- D. The workforce has increasing expectations for productivity.
Correct Answer: B 🗳️
What are the six stages of the HP Services lifecycle?
- A. Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
- B. Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
- C. Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
- D. Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
Correct Answer: B 🗳️
With Next Business Day Onsite, what happens if remote support is not possible for the customer?
- A. An authorized HP services technician arrives to repair the device onsite on the next business day.
- B. An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
- C. An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
- D. An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
Correct Answer: D 🗳️
