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HP HP2-B119 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP pMPS Overview & Value Proposition | 25% | - Business benefits and value for customers - Differentiation from competing solutions - Introduction to HP pMPS (print Managed Print Services) |
| Customer Needs Analysis & Solution Design | 30% | - Designing appropriate pMPS contract models - Identifying customer printing environment requirements - Assessing costs, productivity and security needs |
| Remote Monitoring & Service Delivery | 15% | - Supplies fulfillment and proactive support - HP Remote Monitoring technology and functions - Implementation and onboarding process |
| pMPS Contract Structure & Pricing | 20% | - Cost-per-page, base fee and additional services - Contract terms, duration and billing models - Contract renewal and modification options |
| Sales Process & EMEA-Specific Considerations | 10% | - Partner tools and resources for sales - Proposal development and closing strategies - EMEA region market and compliance requirements |
HP Selling HP EMEA pMPS Sample Questions:
1. Which methods can a customer use to order HP supplies within an HP pMPS contract? (Select two.)
A) calling the HP Premium hotline
B) using an HP account manager
C) sending an email directly to the HP supplies distributor
D) automatically using HP Remote Monitoring
E) using any HP help desk hotline
2. What are the two general types of customer needs in terms of costs? (Select two.)
A) immediate costs
B) soft costs
C) mitigative costs
D) hard costs
E) long term costs
3. How can a customer obtain HP Web Jetadmin and HP Universal Print Driver?
A) by purchasing and installing a qualified HP device
B) by purchasing them from a qualified channel partner
C) by purchasing them from the app store for the server operating system
D) by downloading them for free at hp.com
4. What is HP Digital Sending Software?
A) server-based digital sending functionality
B) digital sending functionality that is embedded in an HP MFP scanner
C) digital sending functionality that includes TWAIN scanning
D) cloud-based digital sending functionality
5. Which statements best describe the HP Service Portal? (Select two.)
A) It is a website where the customer can view detailed information about the fleet under its HP pMPS contract.
B) It is a website where the partner can view all details regarding their HP pMPS contracts, including detailed information about the printers under management.
C) It is a website for maintaining the remote monitoring software.
D) It is a website explaining the services available with HP pMPS.
E) It is used by the customer or the partner's help desk as a remote diagnostic tool for fault detection.
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: B,D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B,C |
