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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Successful Social Businesses use which tool to be more nimble in discovering trends, predicting outcomes, and providing insight into consumer behavior patterns?

A) Online Forms
B) eCommerce checkout carts
C) Telemarketing surveys
D) Social Analytics

2. Who cares about Social Business at your customer site?

A) HR, Finance, Marketing, R&D, and Executives can all have different input and requirements for Social Business.
B) Selling software and services should be your prime concern, not what the customer needs
C) Social Business strategy is not affected by internal requirements.
D) Only IT should control the requirements and specifications for Social Business.

3. Three good targets for Networking Your Business Processes are: Marketing and Customer Service, Product and Service Development, and ____________.

A) Accounting
B) Security
C) Manufacturing and Supply Chain Management
D) Operations and Human Resources

4. What in IBM Connections provides "crowd-sourcing" - a great way to gather structured feedback and promote ideas from the community?

A) Ideation blogs
B) Forums
C) Profiles
D) Information center

5. What is the best way to tell if your social software sales session went well with your customer?

A) When you have polite nods from your attendees
B) When you have finished all of your slides
C) When you have a drawing showing ideas that cover a compelling personalized social software solution for that customer
D) When they ask to connect to you via LinkedIn

Solutions: