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HP HP5-H10D Exam Syllabus Topics:

Section	Objectives
Customer Engagement and Sales Process	- Identifying opportunities in lifecycle services - Partner and channel collaboration model
HP PPS Portfolio Overview	- Positioning of HP PPS within enterprise and SMB markets - Overview of HP Personal Systems and Printing solutions
Selling HP PPS Service Value	- Customer pain points and value-based selling approach - Solution bundling with hardware and services
HP ServiceOne Services Framework	- Support, maintenance, and managed services concepts - Service lifecycle value proposition
Service Positioning and Competitive Differentiation	- Competitive landscape overview - HP service differentiation in printing and PC ecosystems

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question #1

How should you counter the following objection?
"The standard warranty is sufficient."

A. HP Care Packs expedite repairs to reduce downtime.
B. HP Care Packs give you predictability and greater control on TCO.
C. HP Care Packs allow you to choose from various options that best suit your needs.
D. With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time

Reveal Solution Discussion 0

Correct Answer: A 🗳️

Question #2

Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)

A. Reduced theft of computers and printers
B. Removal of unplanned repair costs
C. Efficient support of mobile users
D. Increased staff productivity
E. Secure protection of sensitive data
F. Support for users with efficient escalation process

Reveal Solution Discussion 0

Correct Answer: B,D,F 🗳️

Question #3

Which statement is true about the duration of the risk mitigation services?

A. Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
B. Duration of services is based on event type, depending on the hardware issue.
C. Duration of services is based on warranty duration and extensions.
D. Duration of services can be from 1 to 2 years, depending on hardware to support and geography.

Reveal Solution Discussion 0

Correct Answer: C 🗳️

Question #4

What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?