IBM C4090-971 : IBM Enterprise Storage Technical Support

C4090-971 real exams

Exam Code: C4090-971

Exam Name: IBM Enterprise Storage Technical Support

Updated: Sep 08, 2026

Q & A: 55 Questions and Answers

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IBM C4090-971 Exam Syllabus Topics:

SectionObjectives
Installation, Support, and Troubleshooting- Technical support practices
  • 1. Performance optimization and service procedures
    • 2. Problem determination and log collection
      • 3. System configuration and maintenance
        IBM Storage Portfolio Fundamentals- IBM storage product families
        • 1. FlashSystem solutions
          • 2. DS8000 and Storwize systems
            • 3. XIV and tape storage solutions
              Business Continuity and Data Protection- Availability and recovery solutions
              • 1. Disaster recovery and backup strategies
                • 2. Remote replication concepts
                  • 3. FlashCopy technology
                    Storage Virtualization and Data Management- Virtualization technologies
                    • 1. Thin provisioning and storage efficiency
                      • 2. SAN Volume Controller concepts
                        • 3. IBM Spectrum Virtualize features
                          Storage Networking- SAN infrastructure
                          • 1. Connectivity and zoning concepts
                            • 2. Fibre Channel fundamentals
                              • 3. Host attachment considerations

                                IBM Enterprise Storage Technical Support Sample Questions:

                                Question #1

                                Which product enables a single point-of-control for multiple storage resources to help support improved business application availability and greater resource utilization?

                                • A. XIV Gen3
                                • B. Storwize V3700
                                • C. IBM SAN Volume Controller built withIBM Spectrum Virtualize software
                                • D. DS8870
                                Reveal Solution  Discussion  0

                                Correct Answer: A  🗳️

                                Question #2

                                A customer has experienced high drive failure and loss of data in its environment and is considering XIV to replace the existing storage.
                                Which XIV benefit should the technical specialist highlight to address this customer's concerns?

                                • A. Exception rebuild speed
                                • B. Distributed cache
                                • C. IBM Hyper-Scale
                                • D. IBM Advanced System Placement program
                                Reveal Solution  Discussion  0

                                Correct Answer: C  🗳️

                                Question #3

                                How is RTO defined?

                                • A. The amount of times it takes, from initial disaster declaration, to having critical business processes available to users.
                                • B. The time it takes to complete the nighty backup process.
                                • C. The amount of data loss that's deemed acceptable, defined by application, in the event of a disaster-failover scenario.
                                • D. The time it takes to restore the backup tapes at a remote site.
                                Reveal Solution  Discussion  0

                                Correct Answer: A  🗳️

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                                Question #4

                                What is the minimum role level needed to download support log files to troubleshoot the IBM SAN Volume Controller?

                                • A. Monitor
                                • B. Copy Operator
                                • C. Security Administrator
                                • D. Service
                                Reveal Solution  Discussion  0

                                Correct Answer: A  🗳️

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                                Question #5

                                Which drive type in the DS8870 should be selected for data that has been identified as inactive?

                                • A. Enterprise SAS
                                • B. Flash
                                • C. Nearline SAS
                                • D. DRAM
                                Reveal Solution  Discussion  0

                                Correct Answer: C  🗳️

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