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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Installation and Configuration | - Installation prerequisites and environment setup - Core system configuration and integration |
| Campaign Management | - Campaign creation and configuration - Outbound dialing strategies and optimization |
| Avaya Proactive Contact Architecture | - System components and deployment architecture - Dialing modes and campaign processing flow |
| Maintenance and Troubleshooting | - System monitoring and performance tuning - Error handling and troubleshooting procedures |
| Reporting and Administration | - User administration and security roles - Reporting tools and analytics |
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
1. Which three statements are true for IP address requirements in an Avaya Proactive Contact (APC. installation? (Choose three.)
A) The APC server IP address is required for Proactive Contact Agent installation.
B) Static IP addresses are needed for supervisor workstations.
C) The Administration Stored Procedure Interface (ASPI) server component needs a securitytoken/key and login name for the host when installed.
D) Proactive Contact requires an IP address for the Proactive Contact System CPU to allow communication to the network.
E) Other internal components are assigned IP addresses by Avaya to separate internal and externalwork traffic.
2. A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)
A) The new completion code is an agent completion code.
B) The new code was not available because it was created on another dialer in the pod.
C) The new completion code Is not available for use untilafter the next dialer restart.
D) The agents was not aware of the new completion code.
E) The completion code was not assigned to a short-cut key.
3. Which Supervisor Application can be used to edit license server settings?
A) Editor
B) Role Editor
C) Health Manager
D) Monitor
4. The Proactive Contact is unable to be reached from workstations on the customer LAN. However, the administrator console is able to see all of the Proactive Contact components.
Which command is used to verify that the link to the customer LAN is running?
A) vmstat
B) getvar
C) netstat
D) sadc
5. In the Proactive Contact Analyst application, what is the default duration for which you get the data on non-monthly Agent Activity reports?
A) six months plus the current month
B) three months plus the current month
C) The current month
D) since the dialer was installed
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: C,D,E | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |



