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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /cms/install/net use and /cms/install/netboo.eri0
B) /net/eri0 and/net/netmasks
C) /dev/eri0 and /dev/hostname.eri0
D) /etc/hostname. Eri0 and /etc/netmasks

2. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Vector queuing priorities
B) Service Objective
C) Dynamic Queue Position
D) Dynamic Threshold Adjustment

3. Which application or menu can be used for creating an ACD on CMS?

A) CMS-Terminal
B) CMS-Supervisor
C) cms svc
D) cms adm

4. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
B) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
C) From Solaris login as root and use the date command
D) Shutdown the CMS to the ak prompt level and adjust the BIOS time.

5. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) Hunt Group farm
B) VDN farm
C) Agent Login ID farm
D) Vector farm

Solutions: