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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Configuration | - Endpoint configuration and user provisioning - System deployment and initial setup |
| SME Communications Solutions Overview | - IP Office and SMB communication fundamentals - Avaya SME portfolio architecture and components |
| Networking and Integration | - SIP trunking and PSTN connectivity - VoIP protocols and QoS considerations |
| Maintenance and Troubleshooting | - System upgrades and patch management - Fault isolation and diagnostics |
| Advanced Features and Applications | - Voicemail and unified messaging - Contact handling and call routing |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)
- A. an IP Office Monitor trace with Real Time Audio trace options enabled
- B. an IP Office Monitor trace with AVRIP options enabled
- C. an IP Office Monitor trace with H.323 options enabled
- D. a packet sniffing trace
- E. a current Network Assessment
Correct Answer: C,D,E 🗳️
A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?
- A. Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
- B. Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
- C. Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
- D. Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
Correct Answer: D 🗳️
On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?
- A. SIP call will not be routed.
- B. SIP calls will be routed on LAN 2 because "Open Internet" is a direct connection to the Internet.
- C. SIP Calls will be routed by the IP Office routing table.
- D. SIP Calls will be routed by the IP Office NAT table.
- E. SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
Correct Answer: C 🗳️
Which two are needed to install and use a 1608 IP Phone with the IP500v2? (Choose two.)
- A. H.323 Networking License
- B. Avaya IP Endpoints License
- C. Voice Compression Module
- D. LAN Interface Module
Correct Answer: B,C 🗳️
For what is the "Primary Trans. IP Address" on LAN2 used?
- A. Forward incoming IP packets without a service or session to the address if defined.
- B. A backup destination IP Address in case the main address is not accessible.
- C. Assign more than one IP address to the interface.
- D. Define the default gateway to the interface.
Correct Answer: A 🗳️
