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NEW QUESTION 24
A potential customer in the Hospitality market is looking for a communication solution sized for hotel branches, with high-quality endpoints that will allow them to customize functionality and add their own branding.
Which of the following products will satisfy that need? (Select two.)
- A. Avaya J-169 desk phones
- B. Avaya IP Office TM
- C. Avaya Aura®
- D. Avaya DECT-6 wireless endpoints
- E. Avaya Vantage K165 endpoints
Answer: D,E
NEW QUESTION 25
Which of the following customer concerns are related to customer experience? (Select two.)
- A. Simplifying management
- B. Customer Satisfaction
- C. Bring Your Own Device (BYOD)
- D. Driving efficiencies
- E. Contextual experiences
Answer: B,E
NEW QUESTION 26
Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)
- A. Meet the UC needs of road warrior employees
- B. Improve the customer experience
- C. Add secure mobility features
- D. Integrate and re-use equipment l already own
- E. Grow my business
Answer: C,D
NEW QUESTION 27
You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?
- A. Desktop Trigger
- B. Standard Edition
- C. Quality Management Edition
- D. Recorder Edition
- E. Workforce Management
Answer: E
NEW QUESTION 28
You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)
- A. Contact Center agents
- B. Quality assurance managers and supervisors
- C. Director of IT
- D. Contact Center directors and managers
Answer: A
NEW QUESTION 29
Which of the following platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Basic, Essential or Preferred Edition?
- A. Linux Server
- B. Cloud computing platform
- C. IP500 V2
- D. Hyper-V
- E. VMware
Answer: C
NEW QUESTION 30
Which of the following is the best description of the SIP Line Appearance feature?
- A. Allows placement of SIP calls on selectable trunk line extensions
- B. Permits instant two-way conferencing on SIP video endpoints
- C. Permits Avaya IP Office TM to carry traffic from SIPhome devices like thermostats and smart locks
- D. Causes desk phones to present SIP call appearances the same as trunk line calls
- E. Causes trunk line calls to be re-routed over SIP lines for a net reduction of maintenance costs
Answer: E
NEW QUESTION 31
Which of the following Avaya IP Office TM editions would you position as options for a customer seeking communications for 450 employees who require access to advanced features and high availability/resiliency? (Select two.)
- A. Essential Edition
- B. Select Edition
- C. Server Edition
- D. Basic Edition
- E. Preferred Edition
Answer: B,C
NEW QUESTION 32
On which of the following devices can Avaya IP Office TM customers run a version of the Avaya Vantage Connect client software? (Select three.)
- A. Avaya K165/175 endpoints
- B. Android smartphones
- C. TI-89 Titanium devices
- D. Nortel 1100-series endpoints
- E. Avaya K155 endpoints
Answer: A,B,E
NEW QUESTION 33
You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________
- A. Less than 4 hour
- B. 1 day
- C. 1 week
- D. Less than 1 hour
Answer: B
NEW QUESTION 34
The _______________ licensing model is based on the number of concurrent agents logged in.
- A. Core
- B. Workforce Management Named User
- C. Concurrent
- D. Power
Answer: B
NEW QUESTION 35
Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?
- A. Contact Recording
- B. Quality Management
- C. Coach and Learn
- D. Live Monitor
- E. Analyze module
Answer: B
NEW QUESTION 36
A potential customer in the Hospitality market is looking for a communication solution sized for hotel branches, with high-quality endpoints that will allow them to customize functionality and add their own branding.
Which of the following products will satisfy that need? (Select two.)
- A. Avaya J-169 desk phones
- B. Avaya IP Office TM
- C. Avaya Aura
- D. Avaya DECT-6 wireless endpoints
- E. Avaya Vantage K165 endpoints
Answer: D,E
NEW QUESTION 37
What is the most relevant reason that IP Office Support Services (IPOSS) should be proposed as an element of an Avaya IP Office TM solution?
- A. IPOSS is required with every IP Office solution.
- B. IPOSS includes 24x7 support.
- C. IPOSS remote diagnostics use Avaya SAL or SSL/VPN secure connections.
- D. IPOSS is sold only through authorized Avaya partners.
- E. IPOSS can be sold under wholesale and co-delivery models.
Answer: D
NEW QUESTION 38
You are proposing Avaya IP Office TM to a regional provider of business telephony as a service.
Which of the following features should you highlight?
- A. Avaya IX TM Spaces
- B. Simplified Web Self-Administration
- C. Avaya Call Reporting
- D. IP Office Media Manager
- E. Cloud Operations Manager
Answer: A
NEW QUESTION 39
Which Avaya IP Office TM edition supports the new Web RTC High Availability feature?
- A. Server Edition
- B. Essential Edition
- C. Select Edition
- D. Basic Edition
- E. Preferred Edition
Answer: C
NEW QUESTION 40
Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)
- A. Meet the UC needs of road warrior employees
- B. Add secure mobility features
- C. Increase profitability
- D. Improve the customer experience
- E. Grow my business
Answer: D,E
NEW QUESTION 41
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