[Nov 25, 2021] Fully Updated SAP Certified Application Associate (C-C4H510-04) Certification Sample Questions
Latest SAP C-C4H510-04 Real Exam Dumps PDF
SAP C-C4H510-04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
C-C4H510-04 Exam Certification Details:
| Languages: | English |
| Level: | Associate |
| Exam: | 80 questions |
| Cut Score: | 63% |
| Sample Questions: | SAP C-C4H510-04 Exam Sample Question |
| Duration: | 180 mins |
SAP Service Cloud Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books | Weighting |
|---|---|---|
| Data Management | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Basic Setup Settings | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| User Management | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Reporting | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Communication Channel and Knowledge Base | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Maintenance Plan | Explain Maintenance Plan & its usage in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Service Elements and Notification | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Personalization and Extensibility | Identify how to use personalization and extensibility, including mashups and custom business objects. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Contracts and Case Management | Explain Contracts & Case Management in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Service Business Process | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Service Objects | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | > 12% |
NEW QUESTION 45
Which of the following actions are necessary to successfully use installed bases in service tickets? Note:
There are 2 correct Answers to this question.
- A. A service contract is active.
- B. Address mismatches must be corrected first.
- C. A customer needs to be assigned.
- D. At least one service object needs to be assigned.
Answer: C,D
NEW QUESTION 46
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. No Access
- B. Full Access
- C. Unrestricted
- D. Restricted
- E. Define Specific Restriction
Answer: A,C,D
NEW QUESTION 47
Which elements can be used to restrict access to views? Note: There are 2 correct Answers to this question.
- A. Territories
- B. Business roles
- C. Field extensions
- D. Code list restrictions
Answer: A,B
NEW QUESTION 48
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team. Which feature of SAP Service Cloud can help with this?
- A. Service Level Agreement
- B. Work distribution
- C. Knowledge base integration
- D. Social channel setup
Answer: B
NEW QUESTION 49
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Data Workbench
- B. Workflow With Action Account Creation
- C. Online Maintenance
- D. Mass Change Account Data
Answer: A,B
NEW QUESTION 50
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.
- A. Absolute
- B. Cyclical
- C. Recall
- D. Counter-based
Answer: A,B
NEW QUESTION 51
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
- A. Maintenance plan
- B. Ticket routing rules
- C. Realignment runs
- D. Activity planner
Answer: A
NEW QUESTION 52
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Employee work distribution
- B. Territory work distribution
- C. Organizational work distribution
- D. Service category distribution
- E. Account work distribution
Answer: A,B,C
NEW QUESTION 53
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.
- A. Activate Live Activity Configuration.
- B. Create a customer and assign an e-mail address.
- C. Define a template.
- D. Set up an approval process.
Answer: B,C
NEW QUESTION 54
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct Answers to this question.
- A. Select the relevant scoping item.
- B. Maintain the ticket hierarchy.
- C. Execute an action for grouping tickets.
- D. Use the Subticket tab to add a ticket.
- E. Define a multi-step approval process.
Answer: B,C,D
NEW QUESTION 55
The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.
- A. Resource scheduler
- B. Maintenance plan
- C. Workflow rule
- D. Feature action within tickets
Answer: C,D
NEW QUESTION 56
When should you use the templates provided in the Data Workbench?
- A. When there is unstructured legacy data
- B. When data volume is low
- C. When the Mass Change Account Data tool is used
- D. When customer data needs to be loaded quickly
Answer: D
NEW QUESTION 57
What can you use to keep track of new knowledge base articles and changes made to existing ones if you have set up SAP Jam as a knowledge base?
- A. Knowledge base fine-tuning activity
- B. Broadcast
- C. Solution finder
- D. Feed
Answer: C
NEW QUESTION 58
Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.
- A. Mashup service
- B. Channel type
- C. Channel direction
- D. Ticket type
- E. Notification type
Answer: B,C,D
NEW QUESTION 59
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Maintenance plan
- B. Maintenance measurement and readings
- C. Scoping attribute set
- D. Setup deals
Answer: A,B
NEW QUESTION 60
Which of the following applies to time recording? Note: There are 3 correct Answers to this question.
- A. Code list restrictions are not possible for the Time Type field.
- B. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
- C. Time sheets can be submitted for approval.
- D. Time recording can be done online or in offline mode.
- E. You can activate Microsoft Outlook integration for time recording.
Answer: B,C,D
NEW QUESTION 61
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct Answers to this question.
- A. Use e-mail as a response to a ticket.
- B. Add an account team member.
- C. Add a reference to a service contract.
- D. Add a reference to an account.
Answer: A,D
NEW QUESTION 62
What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct Answers to this question.
- A. On specific report creation
- B. On every save of the report
- C. Periodic scheduling
- D. Ad-hoc broadcasting
Answer: C,D
NEW QUESTION 63
Which of the following options can be used to control the access rights of a user in transactions? Note:
There are 2 correct Answers to this question.
- A. Assign Restriction Rules
- B. Usage of Delegates
- C. Activate Scoping Item Determination for Territory Owner in Transaction
- D. Configure Work Distribution Rules for Employees
Answer: A,C
NEW QUESTION 64
What is one consequence of scoping the installed base option?
- A. The number of available standard reports is reduced.
- B. The Measurements feature is activated.
- C. Warranty management is available in service tickets.
- D. The Registered Product scoping option will be selected automatically.
Answer: D
NEW QUESTION 65
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?
- A. Routing rules
- B. Templates
- C. Knowledge base
- D. Workflow rules
Answer: B
NEW QUESTION 66
How can you restrict access to Product View?
- A. Sales Data of Employee
- B. Employee
- C. Territories
- D. Service Unit of Employee
Answer: A
NEW QUESTION 67
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.
- A. FSM
- B. Time recording
- C. MRS
- D. Manual Routing
- E. Activity Planner
Answer: A,C,D
NEW QUESTION 68
What are the steps required to set up an approval process? Note: There are 3 correct Answers to this question.
- A. Configure a resource scheduler.
- B. Set validity from and to dates.
- C. Copy an existing approval process and modify the details.
- D. Create a new registered product.
- E. Configure process steps and define work distribution.
Answer: B,C,E
NEW QUESTION 69
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C-C4H510-04 Practice Test Questions Updated 82 Questions: https://drive.google.com/open?id=111bizW6Vxdsn2WGmzhYZURikISpjxq4y