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NEW QUESTION 11
What type of trunk would you configure to connect to AudioCodes phones?
- A. External trunk
- B. Phone trunk
- C. Network interface trunk
- D. WebRTC phone trunk
Answer: B
NEW QUESTION 12
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?
- A. The profile information can be used to keep LinkedIn information updated.
- B. When employees have free time, they can review biographies of their peers.
- C. The education information can be verified against the human resources database.
- D. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
Answer: D
Explanation:
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information.
NEW QUESTION 13
Which protocol is used for transporting Digitized Audio?
- A. SIP
- B. RTP
- C. UDP
- D. TCP
Answer: C
NEW QUESTION 14
You can select multiple files to upload into a workspace in the Documents feature.
- A. False
- B. True
Answer: B
NEW QUESTION 15
Where can you find people in your organization and add external contacts to the organization?
- A. Activity
- B. Directory
- C. Documents
- D. Location
Answer: B
NEW QUESTION 16
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT.
- A. Create a Site
- B. Configure the Edge Connectors
- C. Associate the network interface
- D. Create an Edge Group
- E. Assign the Edge to a Site
- F. Configure a trunk
- G. Authenticate the Edge
Answer: F
NEW QUESTION 17
To assign extensions to users, you must first
- A. Buy the extension number from the carrier.
- B. Assign the extension to the user's phone.
- C. Add the extension to the dial plan.
- D. Create a pool of extensions.
Answer: D
NEW QUESTION 18
How do you represent your organization when you contact the Genesys Cloud support team?
- A. Organization ID
- B. Agent Name
- C. ID
- D. Company Name
Answer: A
NEW QUESTION 19
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
- A. employee
- B. admin
- C. User
- D. Supervisor
Answer: D
NEW QUESTION 20
Which statements are true regarding the role of Designated Contacts? (Choose three.)
- A. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
- B. Designated Contacts are the only people within the organization who may contact and work with support.
- C. Designated Contacts are the only people within an organization with access to the Resource Center.
- D. Designated Contacts provide the first level of support for their organization.
- E. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
Answer: B,D,E
NEW QUESTION 21
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A. Admin > Account Settings > Organization Settings
- B. Admin > Account Settings > Organization
- C. Admin > Account Settings > Organization Settings > Settings
Answer: C
NEW QUESTION 22
You must work closely withbefore completing configurations for external SIP trunks.
- A. The Resource Center
- B. Your designated contact
- C. Genesys
- D. Your carrier
Answer: D
NEW QUESTION 23
Which protocol is used for transporting Digitized Audio?
- A. RTP
- B. SIP
- C. TCP
- D. UDP
Answer: B
NEW QUESTION 24
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
- A. Genesys Cloud 1
- B. Genesys Cloud 4
- C. Genesys Cloud 3
- D. Genesys Cloud 2
Answer: D
NEW QUESTION 25
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
- A. The phone model
- B. The Base Settings
- C. The phone name
- D. The Hardware ID (MAC address)
Answer: B
NEW QUESTION 26
What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?
- A. Default Station configuration
- B. Base Settings
- C. IP Phone Templates
- D. Managed IP Phones
Answer: B
NEW QUESTION 27
You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?
- A. Workspaces
- B. People
- C. Queues
- D. Groups
Answer: B
NEW QUESTION 28
Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?
- A. Outbound
- B. Availability
- C. SIP Access Control
- D. Calling
Answer: C
NEW QUESTION 29
How many types of groups are there by default?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 30
Where can you add the preconfigured settings of the phones?
- A. Admin > Telephony > Phone Management > Base Settings
- B. Admin > Telephony > Phone Management > Calls
- C. Admin > Telephony > Phone Management > Phones
Answer: A
NEW QUESTION 31
When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
- A. No
- B. Yes
Answer: B
NEW QUESTION 32
How do you represent your organization when you contact the Genesys Cloud support team?
- A. ID
- B. Organization ID
- C. Agent Name
- D. Company Name
Answer: A
NEW QUESTION 33
Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
- A. Communication Services
- B. Public Interface Services
- C. Application Services
- D. Core Services
Answer: D
NEW QUESTION 34
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
- A. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
- B. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
- C. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
- D. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
Answer: A
NEW QUESTION 35
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