[Aug 23, 2024] BootcampPDF 820-605 dumps & Digital Transformation Specialist sure practice dumps
Cisco 820-605 Actual Questions and Braindumps
Cisco 820-605 exam is a certification exam that validates the knowledge and skills required to be a successful Customer Success Manager (CSM). Cisco Customer Success Manager certification is designed to provide individuals with the necessary skills and knowledge to help customers succeed with Cisco products and services. 820-605 exam covers a wide range of topics, including customer success management, customer experience, customer engagement, and communication skills, among others.
NEW QUESTION # 51
What are two barriers Of adoption in an organization? (Choose two )
- A. implementation issues
- B. lack of knowledge on solution
- C. hiring practices
- D. new product sales motion
- E. organizational announcements
Answer: A,D
NEW QUESTION # 52
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)
- A. cost efficiency
- B. business growth
- C. risk management
- D. sustainability
- E. credibility
Answer: B,E
NEW QUESTION # 53
What is the purpose of targeted use cases?
- A. They define how a solution is applied to enable a desired outcome.
- B. They function without the purchase of additional services.
- C. They provide customers with ways to take advantage of additional features.
- D. They highlight the product differentiation from a competitor.
Answer: D
NEW QUESTION # 54
Refer to the exhibit. Which initial action does a Customer Success Manager take?
- A. Run analysis on all the license types used by the customer on all platforms
- B. Provide trending information on license types B and D and share with all stakeholders
- C. Inform the Sales Account Manager to position a new version of licenses types B and D with additional features
- D. Share the report with the customer point of contact for license types B and D and determine causes
Answer: D
NEW QUESTION # 55
Refer to the exhibit.
Which action must be taken by Customer Success Manager?
- A. Develop a customer testimonial.
- B. Review the financial index.
- C. Identify the adoption barriers.
- D. Recommend expansion opportunities
Answer: C
NEW QUESTION # 56
What is a financial implication of churn?
- A. increased production
- B. contract expansion
- C. reduced product utilization
- D. loss of revenue
Answer: D
NEW QUESTION # 57
A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only
60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)
- A. Conduct a survey to determine which collaboration solutions users are using.
- B. Advertise additional user training sessions throughout the organization.
- C. Block all alternative chat and video collaboration systems.
- D. Encourage the customer to purchase updated endpoints.
- E. Have marketing write a blog post about the new solution.
Answer: B,C
NEW QUESTION # 58
As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?
- A. Make the story for internal use only.
- B. Talk to senior management to explain the benefits of success story creations.
- C. Explain that this is a role metric that is needed to satisfy quotas.
- D. Offer the customer free products or services as an incentive.
Answer: A
NEW QUESTION # 59
Which two activities support Customer Success planning? (Choose two.)
- A. KPI tracking
- B. service delivery program management
- C. service ticket tracking
- D. quality control
- E. adoption barrier identification
Answer: B,E
NEW QUESTION # 60
Which two options are reasons why effective communications is key to success? (Choose two.)
- A. Can help lessen the impact of business weakness.
- B. It allows other strengths to create maximum impact.
- C. Can help mitigate the intrinsic risks within negotiation.
- D. It allows effective interaction between stakeholders.
Answer: A,D
NEW QUESTION # 61
Refer to the exhibit. What does this health score indicate?
- A. The customer is unlikely to advocate for this product.
- B. The customer needs to consume more of this product.
- C. The customer needs to purchase more licenses.
- D. The customer is unlikely to renew this license.
Answer: A
NEW QUESTION # 62
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?
- A. Implement staff Super Users to provide feedback
- B. Combination of tailored surveys and IT tools-based metrics
- C. Twice yearly student and staff surveys with two QUESTIONs related to IT
- D. Measure the number of complaints raised by students
Answer: D
NEW QUESTION # 63
What should be the primary source of information about a customer's current adoption barriers?
- A. bill of materials
- B. customer strategic goals
- C. current industry trends
- D. insight from the account team
Answer: D
NEW QUESTION # 64
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?
- A. Contact the services team and request that they reach out to the customer and address the solution
- B. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
- C. Make the renewals manager aware that the one solution is not fully implemented
- D. No action is needed because the customer will likely renew, and the issue can be addressed after the renewal
Answer: B
NEW QUESTION # 65
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition.
Which two business outcomes are critical to the company's success? (Choose two.)
- A. cost efficiency
- B. risk management
- C. sustainability
- D. employee satisfaction
- E. credibility
Answer: A,D
NEW QUESTION # 66
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach will best measure success?
- A. Implement staff Super Users to provide feedback
- B. Administer twice-yearly student and staff surveys with two question related to IT
- C. Use a combination of tailored surveys and IT tools-based metrics
- D. Measure the number of complaints raised by students
Answer: C
NEW QUESTION # 67
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