1Z0-1037-20 Pre-Exam Practice Tests | (Updated 72 Questions)
Valid 1Z0-1037-20 Exam Q&A PDF - One Year Free Update
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NEW QUESTION 38
Which two actions must you perform to configure the Social Monitor? (Choose two.)
- A. Add of update a list of favorites.
- B. Add or update profiles to include the Social Monitor permissions.
- C. Add or update navigation sets to include the Social Monitor navigation button and component.
- D. Set up a Social Monitor search schedule.
- E. Add or update staff accounts to use profile that include Social Monitor permissions.
- F. Add or update profiles to include permission to add themes and clustering.
Answer: B,C
Explanation:
Explanation
Social monitoring must be enabled for your site. To enable social monitoring, contact your Oracle account manager.
Procedure
References:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAMUG/_social.htm#FAMUGth_SocialMonitor
NEW QUESTION 39
In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?
- A. Ctrl + T
- B. Ctrl + O
- C. Ctrl + A
- D. Ctrl + N
Answer: B
Explanation:
Explanation
To open in a browser (for external documents) use Ctrl + K + O
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAUKA/User_AgentDesktop.htm#FAUKAControllin
NEW QUESTION 40
What should you do to ensure two published answers are always returned for a specific search word?
- A. Create multiple Priority words that share the same name.
- B. List the search word under Stop words.
- C. List the search word under Answers Keywords.
- D. Create multiple search words associated within a single priority word group.
- E. List the search word under both Answers Keywords and Stop words.
Answer: C
Explanation:
Explanation
You can define the search term automatically so that the answers returned by the Oracle Knowledge Advanced syndication widget are related to that keyword.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAIKA/EnableKAonCP.htm#FAIKAth_EnablingKnowledgeAd
NEW QUESTION 41
Which three statements are true about processing options in Web Services? (Choose three.)
- A. FetchAllNames proprerty of GetProcessingOptions indicates to the server that all NameID Types should include both Name and ID.
- B. SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.
- C. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.
- D. SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.
- E. FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.
- F. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.
Answer: A,D,F
Explanation:
Explanation
A: UpdateProcessingOptions include SuppressExternalEvents and SuppressRules.
B: FetchAllNames signals to the server that all NamedID types should include both the Name and the ID for that field.
C: SuppressExternalEvents is used to indicate that external events should not run after the operation completes.
SuppressRules is used to indicate that business rules should not run after the operation completes.
NEW QUESTION 42
Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)
- A. A batch operation can be used to send multiple heterogeneous operation requests to the server in a single SOAP request.
- B. The "CommitAfter" attribute can only be set at the end of the last transaction in a batch request.
- C. In a batch request, the server will allow up to 100 transactions.
- D. If bulk CRUD operations are used in a batch operation, the server will only allow for a total of 10,000 objects to be processed.
- E. If a new transaction is in the batch request after the failed transaction, the transaction will not run.
Answer: A,D
Explanation:
Explanation
B: Following upper limits are imposed on a given input payload for the Batch operation:
C: Batch sends a set of operations to the server in a single request.
NEW QUESTION 43
Which action can be performed on published reports?
- A. modify report permissions
- B. activate run-time selectable filters
- C. add page breaks
- D. enable drill-down links for report levels
Answer: B
Explanation:
Explanation
A docked filter is a run-time selectable filter or output variable that is added to the top of a report. Docked filters let report users select different run-time filter values and output variables in the report, bypassing the Search window.
NEW QUESTION 44
Which action cannot be performed on a dashboard?
- A. send queued dashboards to comma-separated values (CSV) file
- B. add a web browser to a dashboard
- C. open a report for editing from a dashboard
- D. queue a dashboard manually
Answer: B
NEW QUESTION 45
You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?
- A. Dashboard report
- B. Custom report
- C. Standard report
- D. Cross Tabs report
- E. Cumulative report
Answer: A
Explanation:
Explanation
Dashboards are particularly useful for managers who need to view a wide range of data from different reports.
Using dashboards eliminates the need to open a large number of reports individually.
When viewing standard or custom reports, you generally open reports one at a time, and search for data in only the report that is active. However, you can view and search for data in several reports simultaneously by adding them to a dashboard. Each report in a dashboard retains the same functionality as if you opened the report separately, allowing you to access and work with a variety of data from one dashboard.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/famug/analytics.html#dashboards
NEW QUESTION 46
Your client wants a report to see all the incidents with status grouped under the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?
- A. Rollups
- B. Slicing
- C. Applied Filter
- D. Bucket Filter
- E. Auto Filter
Answer: A
Explanation:
Explanation
You can define rollup levels in a report to group data beneath headings in the report. You can add additional rollup levels to further break down the data under each heading by grouping data under sub-headings.
Using rollups, you can group rows in a report that share the same value in the columns you select for the rollup levels. For example, you could add rollups to an incident report to group incidents by their status, and then add an additional rollup level to group the incidents that have the same status by their assigned staff account.
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm#FAMUGae1133175
NEW QUESTION 47
Which statement is true about dashboards?
- A. The dashboard design center's reports explorer lists only reports that can be added to a dashboard.
- B. A new dashboard must have more than one report.
- C. A new dashboard can be created only by dragging existing reports to the dashboard design center.
- D. A new dashboard can be scheduled with alerts
- E. A new dashboard can be created by copying an existing dashboard.
Answer: E
Explanation:
Explanation
Dashboards are created and edited on the dashboard design center by dragging reports to the dashboard, adding optional descriptions, images, text, and controls, and configuring display options.
If you do not want to create a new dashboard, you can copy an existing custom or standard dashboard in the Reports explorer and then edit the copy using the dashboard design center.
NEW QUESTION 48
A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damage issue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?
- A. Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
- B. Edit the alias text file to include alias words - battery damage, battery issue, battery.
- C. Include battery and damage as keywords under Answers Stop Words.
- D. Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
Answer: D
Explanation:
Explanation
Manually related answers are two or more answers that may contain related information. Manually relating answers provides customers with additional options for finding accurate information. The Manually Related Answers section of the Relationships tab consists of a toolbar and a list of manually related answers.
NEW QUESTION 49
Which two statements are true about the Connect Common Object Model? (Choose two.)
- A. An array object is a collection of primary objects.
- B. Sub-objects contain only primitive data types.
- C. Primary objects have only independent life cycles.
- D. CRUD operations can be performed on sub-objects only through their parent primary object.
- E. Primary objects contain either primitive data types or sub-objects.
Answer: C,D
Explanation:
Explanation
D: CRUD operations on Sub-Objects are done only via their parent object E: Primary objects have their own life cycle.Primary objects are objects with a unique ID (primary key) which can be directly created, read, updated, and deleted. All primary objects inherit from the RightNow RNObject.
Primary objects have no set lifecycle in the Oracle RightNow Cx platform, meaning that once the objects are created, they exist in the system until they are deleted.
NEW QUESTION 50
What does the response requirement in an SLA specify?
- A. individual time limits for the initial response time and subsequent resolution as per the business hours.
- B. the overall maximum time limit for the initial response and resolution for each incident.
- C. the maximum number of days allowed for the resolution of an incident as per the business hours.
- D. initial response time limit to all customer inquiries within one business day.
Answer: B
Explanation:
Explanation
Service level agreements (SLA) in Oracle RightNow Cloud Service (Service) control the type and amount of support you offer your customers.
Using response requirements, you can track the effectiveness of your customer service and determine whether staff members are meeting defined service goals for initial response and incident resolution times.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/_service.htm#FAMUGth_ServiceLevelAgreements
NEW QUESTION 51
Your customer wants to generate a report showing the number of days since incidents of a particular incident type were updated.
What should you use to create this report?
- A. Use the date_diff() function nested in the name_format() function.
- B. Create a group filter using the rel_date_diff() function.
- C. Use the date_add() function.
- D. Create a level filter using the count () function.
Answer: A
Explanation:
Explanation
The date_diff() function returns the number of seconds occurring between two dates.
NEW QUESTION 52
Which two statements are true about response requirements for incidents? (Choose two.)
- A. Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.
- B. Default response requirements for an interface cannot be modified.
- C. Holidays have to be defined before creating response requirements.
- D. Custom response requirements are based on the level of service being provided.
Answer: A,D
Explanation:
Explanation
To define an SLA:
Picture 2
4. Confirm that the Response Requirement Settings display as:
Picture 3
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAIKA/Configuring_KA_Features.htm#FAIKAab1032
NEW QUESTION 53
An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
What can be the reason for this?
- A. The user needs Admin permission to delete the translated document.
- B. The user cannot delete the translated document; you have to remove it from the user's access by unpublishing a version.
- C. The user cannot delete the translated document because version numbers between the various localized versions are dependent on each other.
- D. The user cannot delete it because it directly affects the reference document that the translation document is based upon.
Answer: B
Explanation:
Explanation
You cannot delete translated documents; you can remove them from user access by unpublishing a version.
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page
NEW QUESTION 54
What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?
- A. the alias.txt file
- B. the wordlist files
- C. both the Answers Keywords and Stopwords
- D. the thesaurus.txt file
Answer: D
Explanation:
Explanation
The thesaurus.txt file contains a list of words and their synonyms used in the Similar Phrases search technique on the Answers page. Words in the text search are matched with synonyms to extend the searching capability to include ontologies.
NEW QUESTION 55
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