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Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Create and develop services | 25% | - Quality assurance and validation
|
| Topic 2: Plan and build service value streams | 25% | - Service value system and value streams
|
| Topic 3: Support and improve services | 25% | - Performance measurement and improvement
|
| Topic 4: Deliver and transition services | 25% | - Service delivery and operational practices
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.
Which is the BEST approach to reduce the number of failures?
- A. Create a standard change model for development changes and initiate as a service request
- B. Create a change model for development changes that includes the use of safe-to-fail testing
- C. Initiate development changes as emergency changes so that errors can be identified quickly
- D. Increase the size of development changes to make them easier to handle and increase success
Correct Answer: B 🗳️
During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?
- A. Interview customers about their preferences
- B. Create realistic user personas based on the gathered user data
- C. Involve many users from every target group in all steps of the design
- D. Use the latest technology capabilities to improve the look and feel of the designed solution
Correct Answer: B 🗳️
An international e-commerce company is planning to launch a new mobile shopping application.
During the initial design, the project team has encountered challenges in ensuring the app aligns with regional customer preferences, while maintaining a consistent user experience. The team also needs to address scalability and security concerns. What approach should the company take to improve this situation?
- A. Adopt a design thinking approach based on customer and user feedback
- B. Establish a team of expert developers to revise the initial design
- C. Focus on app performance and security features
- D. Implement a global standard design
Correct Answer: A 🗳️
In which circumstances should an organization buy, rather than build, software?
- A. The consumers of the software have many and varied customization requirements
- B. The requirements of the organization are frequently changing because of rapid expansion
- C. The organization is part of a regulated industry and has a strong focus on internal policies
- D. The software is widely available and its features are standardized across most organizations
Correct Answer: D 🗳️
A global retailer is shifting its monolithic order-management system to a containerized, microservices-based architecture. Development teams each use different code repositories, branching strategies, build tools and container registries. As a result, integration is laborious, security scans are inconsistent, and production deployments frequently break. Which ONE practice should lead the standardization of coding policies, repository management, CI/CD pipelines and artifact versioning to streamline end-to-end software delivery?
- A. Service Validation and Testing practice
- B. Release Management practiceright
- C. Change Enablement practice
- D. Software Development and Management practice
Correct Answer: B 🗳️
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