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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Service Lifecycle | - Service Operation
|
| Key ITIL Functions and Roles | - Technical management - Service desk - Application management |
| Service Management as a Practice | - Concepts of service and value creation - Stakeholders and value co-creation |
Peoplecert ITIL V3 Foundation Sample Questions:
An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?
- A. Excessive focus on quality
- B. Excessively reactive
- C. Excessively proactive
- D. Excessive focus on cost
Correct Answer: D 🗳️
Which of the following statements about processes is INCORRECT?
- A. We must be able to measure them in a relevant manner
- B. They are units of organizations designed to perform certain types of work
- C. They deliver specific results
- D. They respond to specific events
Correct Answer: B 🗳️
Which stage of the Continuous Service Improvement (CSI) model stages is BEST described as 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision?
- A. Where are we now?
- B. Where do we want to be?
- C. Did we get there?
- D. How do we get there?
Correct Answer: B 🗳️
What are the publications that provide guidance specific to industry sectors and organization types known as?
- A. The Service Support and Service Delivery books
- B. Pocket Guides
- C. The Service Strategy and Service Transition books
- D. The ITIL Complementary Guidance
Correct Answer: D 🗳️
Which of the following is NOT the responsibility of the Service Catalogue Manager?
- A. Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio
- B. Ensuring that information within the Service Pipeline is accurate
- C. Ensuring that all operational services are recorded in the Service Catalogue
- D. Ensuring that information in the Service Catalogue is accurate
Correct Answer: B 🗳️
