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SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Incident Resolution | - Common system and user issues
|
| Topic 2: SAP BusinessObjects Support Fundamentals | - Incident handling processes and support workflow
|
| Topic 3: System Monitoring and Maintenance | - Performance and availability monitoring
|
| Topic 4: User and Security Management | - Authentication and authorization concepts
|
| Topic 5: SAP BusinessObjects Architecture and Components | - System architecture overview
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
Question 1
What type of reports can be produced with SAP EarlyWatch Alert?
A. Reports with or without graphics
B. Reports with animations
C. Reports exclusively with graphics
D. Reports exclusively without graphics
Question 2
A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?
A. Sales Executive
B. Incident Processor
C. Support Coordinator
D. Service Consultant
Question 3
A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?
A. Send the customer multiple possible solutions even if you have not tested them.
B. Update the customer with detailed step by step solutions using clear but short sentences.
C. Send customers short answers to avoid confusion.
D. Update the customer with the same solution you sent originally until the customer understands that solution.
Question 4
What is a work center in the SAP Solution Manager? (Choose two)
A. A web-based access point to enhance support functions enablement
B. A tailored and role-based user environment
C. A user community
D. Software to monitor SAP systems
Question 5
What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?
A. 2 hours
B. 8 hours
C. 1 hour
D. 4 hours
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: A,B | Question 5 Answer: D |
