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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A. 135.9.86.54 135.9.86.58
B. 135.9.86.54 192.168.2.2
C. 135.9.86.54 135.9.56.56
D. 192.168.2.3 192.168.2.2

Question 2

A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
B. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
C. From Solaris login as root and use the date command
D. Shutdown the CMS to the ak prompt level and adjust the BIOS time.

Question 3

A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A. Dynamic Percent Allocation
B. Vector Queuing Priorities
C. Service Objective
D. Dynamic Threshold Adjustment

Question 4

To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A. /cms/install/net use and /cms/install/netboo.eri0
B. /net/eri0 and/net/netmasks
C. /dev/eri0 and /dev/hostname.eri0
D. /etc/hostname. Eri0 and /etc/netmasks

Question 5

Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A. Route-to number
B. Route-to digits
C. Collect digits
D. Converse-on skill
E. Messaging skill

Solutions: