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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Administration and Maintenance | - User management and role configuration - System monitoring and performance tuning |
| Topic 2: Troubleshooting and Support | - Identifying and resolving system issues - Log analysis and diagnostics |
| Topic 3: Avaya Aura Experience Portal Architecture | - System components and deployment architecture - Integration with Avaya Aura ecosystem |
| Topic 4: POM (Proactive Outreach Manager) Implementation | - POM campaign configuration - Outbound dialing strategies and workflows |
| Topic 5: Installation and Configuration | - Experience Portal installation procedures - Initial system configuration and setup |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Question 1
You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message:
Connection to the database failed. Please configure the database before starting POM server.
Which step must you take to correct the issues and continue with this procedure?
A. The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p password.
B. The PostgreSQL database is not running. Login to EPM from Linux prompt with root user permissions and run "service Postgres ql start
C. The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager (EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user Postgres password 'password'; \q
D. The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $POM_HOME/bin/installDB.sh SPOM_HOME.
Question 2
You client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL database has become corrupted and you have determined you must restore the database from a backup of the system.
After restoring the database from the backup, which three actions must be performed? (Choose three)
A. Reconnect each Media Processing Platform (MPP) with the EPM.
B. Restart the MPP service from the EPM.
C. Restart the avpSNMPAgentSvc on the EPM.
D. Install a new license file on the EPM.
E. Restart the vpms service on the Experience Portal Manager (EPM).
Question 3
In preparation for upgrading an Avaya Voice Portal system to Avaya Aura Experience Portal (AAI P) 6.0, you Install a new Red HAT Enterprise Server Release 6.0 32 bit on a single CPU 1.6 GHZ server with 2 GB RAM. During AAEP installation you receive errors from the Prerequisite Checker.
Which two steps must you take to correct the issue-; and continue with this procedure? (Choose two)
A. Bypass the Prerequisite Checker as it provides only a recommendation and not a requirement to run AAEP.
B. Replace or upgrade the server with a minimum of Dual Quad Core 1.6 GHz Pentium 4 or equivalent processors.
C. Upgrade the server to a minimum of 4 GB of RAM. ) Upgrade the server to a minimum of 320 GB Disk, 7200 RPM.
D. Upgrade Red Hat ELS 6.0 OS from 32 bit to 64 bit as it is able to make more efficient use of the 2 GB RAM.
Question 4
On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)
A. the IP of the POM server
B. an existing contact strategy
C. an existing contact attribute
D. the Call Classification Analysis (CCA) timeout to be used
E. sufficient voice ports and POM CCA licenses
Question 5
A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?
A. $POM_HOME/logs/PIM_Web.log log files
B. $POM_HOME/logs/CmpMgrService.out* log files
C. $POM_HOME/logs/PIM_CmpMgr.log* log files
D. $POM_HOME/logs/PlM_CmpDir.log* log files
Solutions:
| Question 1 Answer: D | Question 2 Answer: A,C,E | Question 3 Answer: B,C | Question 4 Answer: B,C,E | Question 5 Answer: C |



