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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation & Configuration | 25% | - System setup, user and extension configuration - Call routing, ARS, trunk configuration - Licensing and feature activation |
| Topic 2: Maintenance & Troubleshooting | 10% | - Fault diagnosis and monitoring - Performance verification - Common issue resolution |
| Topic 3: Solution Design & Architecture | 20% | - Site topology, scalability, and capacity planning - IP Office platform selection and sizing - Small Community Network (SCN) design |
| Topic 4: Infrastructure Data Gathering | 15% | - Data network assessment and integration needs - Existing PBX, dial plan, and telecom infrastructure - Customer productivity and business requirements |
| Topic 5: Telephony & Messaging Applications | 15% | - Meet-me conferencing and CCR reporting - One-X Portal and user applications - VoiceMail Pro and auto attendant |
| Topic 6: IP Office Hardware & Components | 15% | - Power options and hardware compatibility - Control units and expansion modules - Interface cards and endpoint support |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
- A. All of the CCR licenses are being used.
- B. The CCR Agent is in After Call Work (ACW).
- C. The CCR Agent is not a CCR administrator.
- D. The CCR Agent is checked on the user's telephony tab.
- E. The CCR Agent is not logged into the telephone.
Correct Answer: D 🗳️
Which method will avoid corruption of the data on the SD card when removing the SD card?
- A. Use system Monitor to shutdown the card before removing the SD card.
- B. Pull out the card; special shutdown is not required.
- C. Use the Manager application to shutdown the card before removing the SD card.
- D. Dial the shutdown short code to shutdown the card before removing the SD card.
Correct Answer: C 🗳️
Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly? (Choose two.)
- A. Embedded Voicemail code is set.
- B. Users need to record their names.
- C. Configure Dial By Name action off Auto Attendant.
- D. Add names to the system directory.
Correct Answer: A,C 🗳️
Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us
- A. Office Voice Portal
- B. Office Video Softphone
- C. Office Softconsole
- D. Office Phone Manager Pro
Correct Answer: B 🗳️
A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server. What must be set in the servers so that the recordings move from the voicemail server to the ContactStore server?
- A. VoiceMail Pro must be part of the domain.
- B. IP Office must be in a SCN.
- C. The Workgroup name must be in each server.
- D. The registry key is a string containing the name of the share.
Correct Answer: D 🗳️
