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Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Create and develop services | 25% | - Quality assurance and validation
|
| Topic 2: Plan and build service value streams | 25% | - Service value system and value streams
|
| Topic 3: Support and improve services | 25% | - Performance measurement and improvement
|
| Topic 4: Deliver and transition services | 25% | - Service delivery and operational practices
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
Question 1
A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.
Which is the BEST approach to reduce the number of failures?
A. Create a standard change model for development changes and initiate as a service request
B. Create a change model for development changes that includes the use of safe-to-fail testing
C. Initiate development changes as emergency changes so that errors can be identified quickly
D. Increase the size of development changes to make them easier to handle and increase success
Question 2
During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?
A. Interview customers about their preferences
B. Create realistic user personas based on the gathered user data
C. Involve many users from every target group in all steps of the design
D. Use the latest technology capabilities to improve the look and feel of the designed solution
Question 3
An international e-commerce company is planning to launch a new mobile shopping application.
During the initial design, the project team has encountered challenges in ensuring the app aligns with regional customer preferences, while maintaining a consistent user experience. The team also needs to address scalability and security concerns. What approach should the company take to improve this situation?
A. Adopt a design thinking approach based on customer and user feedback
B. Establish a team of expert developers to revise the initial design
C. Focus on app performance and security features
D. Implement a global standard design
Question 4
In which circumstances should an organization buy, rather than build, software?
A. The consumers of the software have many and varied customization requirements
B. The requirements of the organization are frequently changing because of rapid expansion
C. The organization is part of a regulated industry and has a strong focus on internal policies
D. The software is widely available and its features are standardized across most organizations
Question 5
A global retailer is shifting its monolithic order-management system to a containerized, microservices-based architecture. Development teams each use different code repositories, branching strategies, build tools and container registries. As a result, integration is laborious, security scans are inconsistent, and production deployments frequently break. Which ONE practice should lead the standardization of coding policies, repository management, CI/CD pipelines and artifact versioning to streamline end-to-end software delivery?
A. Service Validation and Testing practice
B. Release Management practiceright
C. Change Enablement practice
D. Software Development and Management practice
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: B |
