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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which three requirements can be implemented by using workspace rules?

A) Calling a CPM script
B) Prompting a customer care executive to dynamically open a guide
C) Dynamically setting the URL for browser control
D) Calling an add-in
E) Triggering escalation mails to the manager after the escalation time is over

2. Which three options are not supported in a Browser User Interface workspace?

A) Any site which does not want to be embedded insidean iframe will not be rendered.
B) Theauthorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.
C) The mixing of HTTP and HTTPS is not supported because i is a security violation.
D) Any site trying to navigate to a top-level page will not be rendered.
E) The ability to view the visitor browser history in the Agent Browser User Interface is not supported.

3. Which three events are available with theJavaScript API?

A) aftersave()
B) enclose ()
C) ondataupdated()
D) onrefresh()
E) onbeforesave ()
F) onsaveclose ()

4. A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot beprocessed."
What is the reason for this error?

A) Check if the exported file was generated by a product version that is older than the existing product version.
B) Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
C) The Browser User Interface (BUI) workspace is not using the standard workspace.
D) The hash value during import doesn't match the hash declared at the end of the rile.

5. Which four types are used by incidents queues?

A) Advanced Routing
B) Standard
C) LIFO
D) Round Robin (Logged In)
E) Round Robin (All)
F) FIFO
G) Quick

Solutions: