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Oracle 1Z0-1038-20 Exam Syllabus Topics:

Topic	Details
Topic 1	Configure Products, Categories, and Dispositions Describe Core Business Objects
Topic 2	Explain B2C Service products and services Perform an initial setup and set up the Service Console
Topic 3	Configure Guided Assistants B2C Service Products and Services Describe message bases
Topic 4	B2C Service User Interface and Processes Describe standard text and variables
Topic 5	Describe Service Level Agreements Perform export import with Element Manager
Topic 6	Create workspaces for the Browser User Interface Set Up Navigation, Permissions and User Accounts
Topic 7	B2C Service Service Console Extensions Configure chat and cobrowse Implement workflow

Reference: https://education.oracle.com/oracle-service-center-2020-implementation-essentials/pexam_1Z0-1038-20

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