WGU Principles-of-Management : Principles of Management at Western Governors University(IAC1)

Principles-of-Management real exams

Exam Code: Principles-of-Management

Exam Name: Principles of Management at Western Governors University(IAC1)

Updated: Sep 18, 2026

Q & A: 50 Questions and Answers

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WGU Principles-of-Management Exam Syllabus Topics:

SectionObjectives
Topic 1: Leadership and Management- Leadership Concepts
  • 1. Leadership theories
  • 2. Decision-making processes
  • 3. Managerial roles
  • 4. Leadership styles
- Communication and Teamwork
  • 1. Organizational communication
  • 2. Team development
  • 3. Conflict management
  • 4. Collaboration techniques
Topic 2: Operations and Quality Management- Quality Management
  • 1. Continuous improvement
  • 2. Total Quality Management
  • 3. Customer satisfaction
  • 4. Quality control tools
- Operations Management
  • 1. Process improvement
  • 2. Value chain management
  • 3. Supply chain concepts
  • 4. Resource management
Topic 3: Strategic Planning and Management- Strategic Vision, Mission, and Goals
  • 1. Strategic vision
  • 2. Organizational goals
  • 3. Mission statements
- Strategic Planning Process
  • 1. Environmental analysis
  • 2. Strategy formulation
  • 3. Strategy implementation
  • 4. SWOT analysis
Topic 4: Business Ethics and Corporate Responsibility- Ethical Management
  • 1. Business ethics
  • 2. Compliance programs
  • 3. Ethical decision making
- Corporate Responsibility
  • 1. Stakeholder management
  • 2. Corporate social responsibility
  • 3. Sustainability considerations
Topic 5: Human Resource Management- Motivation and Behavior
  • 1. Employee engagement
  • 2. Motivation theories
  • 3. Workplace diversity
  • 4. Organizational behavior
- Workforce Management
  • 1. Employee retention
  • 2. Performance management
  • 3. Recruitment and selection
  • 4. Training and development
Topic 6: Organizational Structure and Design- Organizational Models
  • 1. Functional structures
  • 2. Matrix organizations
  • 3. Divisional structures
  • 4. Network organizations
- Organizational Fundamentals
  • 1. Span of control
  • 2. Departmentalization
  • 3. Centralization and decentralization
  • 4. Organizational hierarchy

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

Question #1

What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

  • A. Customer connection society
  • B. Customer association organization
  • C. Customer liaison policy
  • D. Customer relationship management
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #2

Which management process has the benefits of group problem solving, information sharing, and cooperation across business functions? Choose 1 answer

  • A. Change Control
  • B. Criteria for Growth
  • C. Total Control Management
  • D. Total Quality Management
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #3

A company is attempting to be efficient by offering a no-trills product. What type of strategy is the company pursuing? Choose 1 answer

  • A. Functional
  • B. Operational
  • C. Resource
  • D. Low-cost
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for BootcampPDF members. You can sign-up / login (it's free).

Question #4

When developing a qualify management system, which step involves answering the question, "If you were the customer, how would you like us to operate?" Choose 1 answer

  • A. Customerization
  • B. Downsizing
  • C. Benchmarking
  • D. Reengineering
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #5

An executive arrived in a country and was instructed to take the "lift" to the second floor. The executive did not understand the meaning of "lift." Which type of cross-cultural communication barrier is this? Choose 1 answer

  • A. Barrier caused by semantics
  • B. Barrier caused by differences among perceptions
  • C. Barrier caused by relativism
  • D. Barrier caused by tone differences
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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