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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Real-time Decisioning | - Event-driven decision strategies - Real-time customer interaction handling |
| Topic 2: Arbitration and Strategy Execution | - Arbitration rules and prioritization logic - Real-time container execution |
| Topic 3: Next-Best-Action Designer | - Action prioritization and proposition management - NBA Designer configuration |
| Topic 4: Adaptive Models and AI | - Predictive analytics in decisioning - Adaptive learning models |
| Topic 5: Decisioning Fundamentals | - Customer 360 and contextual decisioning - Decision management concepts |
| Topic 6: Reporting and Analytics | - Decision strategy performance monitoring - Insights and reporting dashboards |
| Topic 7: Customer Decision Hub | - Business Issues, Groups, and Strategies - Next-Best-Action (NBA) framework |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
DRAG DROP
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.
Correct Answer:
In Pega Customer Decision Hub, the characteristics of an action are defined by using
- A. plain text
- B. properties
- C. logos
- D. banners
Correct Answer: B 🗳️
U+ Bank wants to use Pega Customer Decision Hub to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab? (Choose Two)
- A. Enable web channel
- B. Map the real-time container to a business structure level
- C. Define the starting population
- D. Add contact policy rules
Correct Answer: A 🗳️
U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?
- A. Run the starting population segment daily
- B. Trigger an external ETL (Extract-Transform-Load) process
- C. Select Refresh the audience
- D. Select different audience sample with similar profile
Correct Answer: A 🗳️
Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?
- A. Contact policies
- B. Segmentation
- C. Audience
- D. Engagement policies and Arbitration
Correct Answer: D 🗳️
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