Ability to Apply the CSI Approach: This module checks the expertise of the applicants in the following:

• Applying the CSI approach to a specific context. The examinees should demonstrate a comprehension of the critical competences, guiding rules, and scientific method
• Utilizing the CSI approach tools and techniques in a specific context

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

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Ability to Apply Management of Organizational Changes: The last domain evaluates the competence of the examinees in the following:

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• Applying knowledge of the Management of Organizational Changes when planning and implementing improvements
• Describing the role and impact of the Management of Organizational Changes in successful improvement
• Utilizing the relevant tools and techniques of the Management of Organizational Changes to support improvement in a specific given context

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