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HP Selling HP BSM Solutions Sample Questions:

1. What are the primary key differentiators for BSM 9.1 that set HP apart from its competitors? (Select two.)

A) Run-time Service Model (RTSM)
B) Service Intelligence Suite (SI)
C) Business Process Monitoring (BPM)
D) Key Performance Indicators (KPI)
E) Heads-up Display Monitoring (HUDM)

2. How does HP address customer business challenges through BSM Solutions? (Select three.)

A) HP achieves operational excellence by obtaining complete visibility into dynamic environments.
B) HP improves Service Level agreements through aggregate time resolution.
C) HP reduces duplication of effort to optimize labor and cost for IT operations.
D) HP achieves operational excellence by managing dynamic business services.
E) HP aligns the business objectives in parallel with the IT organizational hierarchy.
F) HP maintains a fourth quadrant rating above our competition from Gartner Group.

3. Which discovery question would you ask to an IT executive to uncover a potential Network Management pain point?

A) Do you have the ability to integrate fault, availability, performance, and configuration management?
B) How often do you update application revisions across your network?
C) What percentage of your IT budget goes toward managing the infrastructure versus innovation?
D) Have you experienced customer satisfaction issues for accessing your applications?

4. Which statement best links a customer problem to a solution capability for Network management?

A) Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)
B) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
C) Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
D) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)

5. Which HP value statement will resonate best with the persona involved in Systems Management?

A) Our Systems Management solution optimizes and consolidates tools with ability to manage most complex heterogeneous environments from a single solution.
B) Our Systems Management solution end-to-end transaction and service level management through proactive end-user monitoring.
C) Our Systems Management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
D) Our Systems Management solution guarantees an error free, heterogeneous application that spans network silos.

Solutions: