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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP BSM Solution Components | - Business service monitoring capabilities - Systems Management - Application Performance Management - Network Management |
| Business Service Management (BSM) Solution Concepts | - Business alignment and IT service management concepts - Understanding HP BSM value proposition |
| Selling HP BSM Solutions | - Identifying customer challenges and requirements - Positioning HP BSM solutions and benefits |
| Customer Engagement and Solution Discovery | - Creating business value discussions - Discovery questions and customer qualification |
HP Selling HP BSM Solutions Sample Questions:
Which Application Performance Management business challenges are faced by IT executives and solved through HP's BSM solution? (Select two.)
- A. guaranteeing that service desk tickets are prioritized
- B. improving customer and business satisfaction
- C. providing better asset management tracking
- D. monitoring security breaches more effectively
- E. pre-empting problems before they cause an outage
Correct Answer: A,E 🗳️
Which customer challenge does BSM Systems management most specifically address?
- A. inability to detect the root-cause of an application problem
- B. need to develop a multi-screen monitoring view of the cross-domain infrastructure
- C. inability to provide a holistic and cross-domain view of their entire IT infrastructure
- D. need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
Correct Answer: B 🗳️
Which statement best links a customer problem to a solution capability for Systems management?
- A. Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Runtime Service Model (RTSM)
- B. Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
- C. Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
- D. Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
Correct Answer: A 🗳️
What is the most correct value proposition for HP Software's BSM Application Performance management Solution?
- A. Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end user minutes lost.
- B. It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
- C. It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
- D. Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
Correct Answer: B 🗳️
Which key differentiator supports a capability of the BSM Application Performance management solution?
- A. provides a cross-domain view of the entire IT environment with Operations Manager (i), known as the "Operations Bridge"
- B. supports Heads-up Display (HUD) for multi-monitoring technology
- C. provides real time end-to-end transaction monitoring via industry leading, end-user monitoring and diagnostic tools
- D. provides a single pane of visibility for complex, virtualized. and cloud environments
Correct Answer: B 🗳️
