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Huawei H19-304 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Huawei eSpace IPT Solution Overview | 25% | - Solution positioning and application scenarios - IAD and IP terminal devices - U1900 series gateway features |
| Basic Call Services and Deployment | 25% | - Number conversion and dial plan design - Auto-attendant and voice mail services - Intra-office and inter-office call routing |
| Product Specifications and Competitive Advantages | 10% | - Huawei UC product portfolio - Solution comparison and advantages |
| Advanced Services and Solution Design | 20% | - Network planning and deployment considerations - Typical pre-sales case analysis - Unified communication value-added services |
| Unified Communications Basic Concepts | 20% | - Key protocols and standards - TDM and VoIP fundamentals - Unified communications architecture and evolution |
Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:
1. The eSpace U1960 can function as a local gateway for branch offices. ()
A) FALSE
B) TRUE
2. Which of the following is not a feature of the eSpace 7900 series phone ()
A) Support HD voice
B) With color screen
C) With Gigabit Ethernet port
D) Support video
3. The advantages of the eSpace Desktop public network VPN access technology do not include: ()
A) Hide the internal network topology and protect the internal network security
B) The VPN tunnel cannot be shared with other business services.
C) Adopt industry standard VPN technology to benefit old network equipment
D) Enterprise customers' original Desktop access strategy does not need to change
4. Which of the following metrics is a key metric for measuring the real-time service level of each skill queue, describes how many percentages of calls in that skill queue are connected within 20 seconds. ()
A) Historical connection rate
B) Real-time call rate
C) Real-time traffic
D) Real-time connection rate
5. Agent monitoring is a highlight function. The following description of the function is correct? () (multiple choice of this question)
A) The administrator can switch the agent map to list mode.
B) The administrator can intuitively view the status of the agent, real-time traffic statistics and other information on the agent map.
C) If the administrator feels that there are too many agents on the page and it is not convenient to view them, you can configure the corresponding policies to filter out some agents.
D) The administrator can customize the background of the agent map, and upload the structure map of the office as a background for easy viewing.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A,B,C,D |



