Genesys GCP-GC-ADM Exam Syllabus Topics:

Topic	Details
Topic 1	Describe the function and purpose of the Genesys Cloud data actions Integration Purpose and capabilities of Genesys Cloud Architect
Topic 2	Configure and test an Outbound Power Dialing campaign List the features of Genesys Cloud Contact Center
Topic 3	Configure Automatic Call Distribution to optimize customer service Explain interaction flow and queue design
Topic 4	Workforce Management in a Genesys Cloud contact center Activate and deactivate agents on queues
Topic 5	Configure ACD email in Admin settings Create and publish an Evaluation form
Topic 6	Quality Management in a Genesys Cloud contact center Overview of Genesys Cloud Collaborate
Topic 7	List the main Dynamic Views and describe their use Genesys Cloud Data Actions Integration
Topic 8	Configure ACD Skills and Language Skills List the main types of reports and describe their use
Topic 9	Basic overview of the Genesys Cloud Platform and Administration List the three levels of Contact Center licensing
Topic 10	Describe the Outbound Dialing modes Scripting in a Genesys Cloud contact center
Topic 11	Describe Scripts and basic script functionality Describe how to enable call recording on a Trunk

Reference: https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin

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