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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Resources | 16% | - Configure service territories and membership - Understand license types and deployment - Set up and manage crews and resource types - Manage time sheets, operating hours, and skills |
| Topic 2: Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities - Configure Field Service mobile app settings |
| Topic 3: Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Topic 4: Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Topic 5: Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Topic 6: Managing Work Orders | 23% | - Relate work orders, service appointments, and products - Manage work order lifecycle, line items, and milestones - Configure work order processes, types, and parameters |
| Topic 7: Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Topic 8: Managing Scheduling and Optimization | 28% | - Manage service appointment lifecycle and assignment - Set up operating hours and availability - Configure scheduling policies and optimization rules - Use dispatcher console and scheduling tools |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Universal Containers (UC) has 140 service resources who handle 2,400Service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization andDispatcher experience?
- A. Two Service Territories that split the Service Resources evenly
- B. Five Service Territories with fewer than 500 Service Appointments per day
- C. Three Service Territories with fewer than 50 resources
- D. One Service Territory with four Polygons
Correct Answer: C 🗳️
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Northern Trail Outfitters (NTO) wants to track and report on individual tasksCompleted, including parts consumed and pricing details, as part of the Work OrderCompletion process. NTO wants to schedule one or multiple tasks to differentTechnicians as needed.
How should the Consultant meet the requirement utilizing the standard SalesforceField Service Data Model?
- A. Create Work Order Line Items, each with its own child Service Appointment.
- B. Create multiple Service Appointments, each with its own child task records.
- C. Create multiple Service Appointments, each with its own child Work Order Line Item.
- D. Create Custom Object records, each with its own child Service Appointment.
Correct Answer: A 🗳️
Explanation: Only visible for BootcampPDF members. You can sign-up / login (it's free).
Universal Containers sells widgets with multiple components. Based on aProblem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?
- A. Work Orders with Products Consumed
- B. Work Orders with Service Appointments
- C. Work Orders with Work Order Line Items
- D. Service Appointments and Service Appointment Line Items
Correct Answer: C 🗳️
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A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services scheduled for today,Called in sick. How should the workload be assigned to other Technicians?
- A. Drag the Service Appointments to other available Resources and run Optimization.
- B. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
- C. Create a Resource Absence for the Resource and apply Fix Overlaps for that Resource.
- D. Ask the Customer Service Rep to call the customers and manually reschedule for another day.
Correct Answer: C 🗳️
Explanation: Only visible for BootcampPDF members. You can sign-up / login (it's free).
The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field Technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.
What are two reasons why the actions only display in the Salesforce mobile app? Choose 2 answers
- A. The action type being utilized on the Work Order object is Lightning component.
- B. The actions were not added to the Classic Publisher Quick Actions section on the pageLayout.
- C. The actions were not added to the Mobile and Lightning Actions section on the page layout.
- D. The action was added as part of the Salesforce mobile navigation settings options.
Correct Answer: A,B 🗳️
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