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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. How can you define the role of the Partner Services Advisor (PSA)? (Choose two)

A) Develops a service plan.
B) Liaises with the end customer of the Partner to assist with the booking process.
C) Acts as a single point of contact for partner needs within the partner Edge framework.
D) Is available 24*7 by phone or email.

2. A message processor should put themselves in the customer's shoes when handling messages.
Which of these statements describe the attitude you should take when processing customer messages?

A) If you were the customer you would be happy with the answer provided.
B) Any response given to the customer is valid as long as it is within the Initial Response Time (IRT).
C) Always use as many technical terms as possible with your customer to prove to them you know what you are talking about.
D) Prove to the customer that they are wrong.

3. Which component of SAP Solution Manager will help you to identify the latest software updates?

A) Implementation Content
B) Work Center
C) Maintenance Optimizer
D) Root Cause Analysis

4. In which of the following situations would it be advisable to email the client rather than use the phone?

A) If you do not fully understand the client issue.
B) If you need to communicate a precise list of sequential actions to be followed by the client.
C) If the client has multiple open issues.
D) If the case has not been updated for several days and you have no concrete next steps.

5. You opened a message and want to request for an update.
How can you do that?

A) Via SAP Service Marketplace
B) Via the action Update Message with SAP
C) Via the report Synchronize Messages (RNOTIFUPDATE01)
D) Via e-mail

Solutions: