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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Usability Reviews | - Introduction and Approach
|
| Selecting Appropriate Methods | - Method Selection
|
| Basic Concepts | - Fundamentals
|
| Usability and Accessibility Standards | - Accessibility Standards
|
| Roles and Responsibilities | - Stakeholder Collaboration
|
| Risks in Usability, User Experience and Accessibility | - Introduction
|
| Usability Testing | - Test Execution
|
| User Surveys | - Survey Techniques
|
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
Why are positive usability findings of high importance? Which of the following statements is wrong?
- A. Positive usability findings should be used to communicate to the development team which features should not be modified or deleted.
- B. Positive usability findings make it easier to sell the need for correcting usability problems by giving a balanced view.
- C. Positive findings are of high importance because they can be used in the report to justify the costs of the test.
- D. Positive usability findings allow a better view of the usability of the product.
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What is a usability test task?
- A. A document specifying a sequence of actions for the execution of a usability test. It is used by the moderator to keep track of briefing and pre-session interview questions, usability test tasks, and post- session interview questions
- B. A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time
- C. A test session in usability testing in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers
- D. A process through which information about the usability of a system is gathered in order to improve the system (known as formative evaluation) or to assess the merit or worth of a system (known as summative evaluation)
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You're defining usability test tasks for a web shop for mobile phones and smartphones. Finding out whether users are able to place an order easily has been identified as the main goal of the usability test.
Which of the following is a reasonable task definition to include in the test?
- A. Enter the item number "1469483" in the search box and click "OK". Put the first item in the cart by clicking "add to bag". Then, click on "checkout" in order to start the order process. After that, fill in the form and click on "submit".
- B. Which mobile operating system do you prefer?
- C. Your phone broke and you're looking for a new smartphone. Your budget is 200$ and it should have an infrared sensor as you like to operate your home entertainment system with it. Find a suited smartphone and order it!
- D. Put the first phone you find in your shopping cart!
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Your project manager asked you for your advice. A recent project failed because the users were not satisfied with the final product, although your project manager claimed that she followed the human-centered design process. She interviewed users at the start of the project, created a first prototype and evaluated that prototype.
Which part of the human-centered design process did she miss?
- A. The "design"-part
- B. The "analyze"-part
- C. The "iterate"-part
- D. The "evaluate"-part
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