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BBPSD Customer Service Sample Questions:

1. Email communication is effective because it is:

A) None of the above.
B) Expensive.
C) Possible to trace.
D) Suitable for global markets.

2. The three generally recognised types of customer are assertive, analytical and

A) Authoritative.
B) Aggressive.
C) Amiable.
D) Aware.

3. Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

A) Mystery shopping.
B) Sales targeting.
C) Customer responsiveness.
D) Customer feedback.

4. A person who is always keen to tell you what they have done and the difficulties they have had to overcome is known in customer service:

A) As a recognition seeker.
B) As a chronic complainer.
C) As a time waster.
D) As a time watcher.

5. A person who is unknown to an organisation who acts as a customer and then reports back to the organisation on their experience is called a:

A) Secret shopper.
B) Unknown shopper.
C) Shopping experience tester.
D) Mystery shopper.

Solutions: