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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. The spouse of a dying patient continuously asks to speak to multiple members of the healthcare team and seems to be confused about the next steps in the patient's care. Why is the best course of action a family meeting with the members of the multidisciplinary team?

A) To discuss palliative care, which is the most important aspect of the situation
B) To support the spouse, who needs more support than the patient at this time
C) To avoid splitting the staff and creating an ambiguous atmosphere for the patient and the staff
D) To ensure that all stakeholders review the plan of care in a collaborative manner

2. Which of the following is a core element to facilitating a focus group?

A) The group includes a minimum of 25 people.
B) The group has a trained moderator.
C) The group generates quantitative information.
D) The group discusses multiple topics.

3. In a patient- and family-centered care environment, what is the PRIMARY role of the family/caregiver?

A) To advocate for the patient
B) To make decisions for the patient
C) To ensure that the patient is safe
D) To provide care for the patient

4. Which is the MOST significant benefit when being transparent with a provider's patient experience data?

A) Identifying where positive practices are occurring
B) Creating a sense of urgency and accountability for improvement
C) Identifying top performers for the purpose of recognition
D) Encouraging competition among high performers

5. Which strategy is MOST important to ensure successful improvement outcomes?

A) Develop communication boards with updated performance metrics on all units throughout the organization.
B) Develop and communicate clear goals supporting the organization ' s mission and values, combined with consistent measurement and aligned behaviors.
C) Develop an organizational performance dashboard with all goals and associated metrics updated on a regular basis.
D) Develop patient advisory councils to ensure that the patient and family voices are part of the organization ' s culture.

Solutions: