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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Processing | - Service request management - Service orders and notifications |
| Topic 2: Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
| Topic 3: Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
| Topic 4: SAP Service Cloud Overview | - Understanding SAP Service Cloud concepts - Solution architecture and capabilities |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.
- A. Condition types
- B. External ID
- C. Transfer status
- D. Credit Limit
Correct Answer: A,C 🗳️
Which of the following functions are provided by the SAP add-in for Microsoft Excel? Note: There are 2 correct answers to this question.
- A. Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
- B. Publish microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
- C. Upload Microsoft Excel workbooks to SAP Cloud for Customer
- D. Upload to Microsoft Outlook add-in from Microsoft Excel add-in
Correct Answer: A,C 🗳️
Who can approve time reports created by the service technicians? Note: There are 2 correct answers to this question.
- A. Functional unit manager
- B. Reporting line manager
- C. Service line manager
- D. Territory Manager
Correct Answer: A,C 🗳️
What can you do to give the business user access to the Territory Management work center?
- A. Assign the business user to a territory
- B. Assign the employee to the organizational structure
- C. Create a new business role with the work center and assign it to the business user
- D. Use business scoping for the authorization of Territory Management
Correct Answer: A 🗳️
What activities do you perform in the administrator work center to enable a new social media channel? There are 3 correct answers to this question.
- A. Set up service level determination for the social media channel
- B. Create and schedule social media import run
- C. Set up access to social media account
- D. Set up ticket routing for the social media channel
- E. Select the channel type
Correct Answer: B,C,E 🗳️
