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Microsoft AB-210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Qualify and prioritize leads by using AI | 15-20% | - Configure lead qualification processes - Fine-tune predictive lead scoring models - Implement Sales Qualification Agent - Automate lead routing and prioritization |
| Topic 2: Optimize AI-driven sales workflows and insights | 20-25% | - Implement predictive scoring and relationship intelligence - Configure Sales accelerator and work distribution - Set up conversational intelligence - Configure Copilot for Sales |
| Topic 3: Develop deals by using intelligent opportunity research | 25-30% | - Optimize opportunity management workflows - Deploy and configure Sales Close Agent - Use AI for opportunity research and insights - Configure forecasting and goal management |
| Topic 4: Configure Dynamics 365 Sales core features for AI | 15-20% | - Configure security and access for AI features - Design and configure sales data model - Set up core sales entities and relationships - Integrate Microsoft Power Platform components |
| Topic 5: Extend and enhance sales solutions with AI | 10-15% | - Deploy and manage AI agents - Implement collaboration features - Configure reporting and visualization - Monitor and optimize AI performance |
Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:
Question 1
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
A company is evaluating AI agent capabilities for opportunity management.
Sales managers require insights about deals. You must ensure that the system does not perform automatic outreach to buyers.
You need to determine whether proposed solutions meet the requirements.
Solution: Use Research mode and allow sellers to review insights manually.
Does the solution meet the goal?
A. Yes
B. No
Question 2
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
You are deploying AI agents for a company using Microsoft Dynamics 365 Sales.
The company wants to ensure that AI usage is tracked and billed monthly.
The company requires that AI billing uses pre-paid credits.
You need to configure the billing based on the requirements.
Solution: Create a billing policy for the Dynamics 365 Sales environment.
Does the solution meet the goal?
A. Yes
B. No
Question 3
A company uses Dynamics 365 Sales to manage enterprise opportunities. The sales team enables the Sales Research Agent to generate research summaries for each opportunity.
Sales managers must determine whether opportunities have strong external indicators that support deal progression.
You need to analyze insights from the research canvas for evidence that a deal environment is favorable.
Which two research canvas insights should you provide to the sales managers? Each correct answer presents part of the solution. Choose two.
NOTE: Each correct selection is worth one point.
A. Recent public developments that influence the account's business environment.
B. Seller activity and email response rates from CRM records.
C. Record audit history and related activity creation timestamps.
D. Strategic landscape analysis relative to the seller's value proposition.
Question 4
A sales team contacts customers to promote and sell products.
You need the sales team to place outbound calls directly from Dynamics 365 Sales records using Microsoft Teams.
You need to enable calling directly from records.
What should you configure?
A. Enable the Microsoft Teams dialer.
B. Enable Microsoft Teams meeting integration.
C. Configure phone numbers for outbound calling.
D. Install the Dynamics 365 Sales mobile app.
Question 5
A sales organization wants representatives to prioritize opportunities that have the greatest likelihood of closing successfully. Management prefers an AI-driven capability that continuously recalculates predictions based on changing customer interactions instead of relying on manually maintained scoring formulas. Which feature should be implemented?
A. Sales Accelerator Sequences
B. Predictive Opportunity Scoring
C. Relationship Analytics
D. Duplicate Detection Rules
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: A,D | Question 4 Answer: A | Question 5 Answer: B |



