Apple 9L0-412 : OS X Support Essentials 10.8 Exam

9L0-412 real exams

Exam Code: 9L0-412

Exam Name: OS X Support Essentials 10.8 Exam

Updated: Sep 11, 2026

Q & A: 86 Questions and Answers

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Apple 9L0-412 Exam Syllabus Topics:

SectionWeightObjectives
Installation and Configuration20%- System Setup and Preferences
  • 1. Startup process and modes
    • 2. System Preferences configuration
      - Install OS X Mountain Lion
      • 1. System requirements and compatibility
        • 2. Software updates and migration
          • 3. Installation methods and recovery system
            File Systems and Data Management20%- Data Access and Backup
            • 1. Spotlight search
              • 2. Time Machine backup and restore
                • 3. Disk Utility and volume management
                  - File System Structure
                  • 1. File ownership and ACLs
                    • 2. HFS+ and permissions
                      Network Configuration and Services15%- Network Services
                      • 1. File sharing and AirDrop
                        • 2. Bonjour and remote access
                          - Network Setup
                          • 1. TCP/IP, DNS, and DHCP
                            • 2. Wi-Fi, Ethernet, and VPN configuration
                              Applications and Processes15%- Application Management
                              • 1. Installing and removing apps
                                • 2. App sandboxing and compatibility
                                  - System Processes
                                  • 1. Activity Monitor and process control
                                    • 2. Launch services and login items
                                      Troubleshooting and Maintenance10%- Diagnostic Tools
                                      • 1. Console logs and system reports
                                        • 2. Safe mode and hardware diagnostics
                                          - Common Issue Resolution
                                          • 1. Startup failures and kernel panics
                                            • 2. Performance optimization
                                              User Accounts and Security20%- User Account Types
                                              • 1. Standard, Administrator, Guest, Sharing Only
                                                • 2. Fast User Switching
                                                  - Security and Privacy
                                                  • 1. FileVault 2 encryption
                                                    • 2. Firewall and Gatekeeper
                                                      • 3. Keychain management

                                                        Apple OS X Support Essentials 10.8 Sample Questions:

                                                        Question #1

                                                        In a default OS X Mountain Lion installation, which permission is assigned to the top level of each user's home folder to make it accessible to Guest users who log in locally?

                                                        • A. Everyone has Read only access.
                                                        • B. The wheel group has Read only access.
                                                        • C. The staff group has Read & Write access.
                                                        • D. Everyone has Read & Write access.
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: A  🗳️

                                                        Question #2

                                                        How can a user with the short name anna exclude the /Users/anna/Downloads/ folder from Time Machine backups?

                                                        • A. Open the Time Machine pane of System Preferences, click Options, and add the /Users/anna/Downloads/ folder to the list of excluded items.
                                                        • B. Open Time Machine, choose Preferences from the Time Machine menu, click the Exclusions tab, click the Add (+) button, navigate to the /Users/anna/Downloads/ folder, and click Submit.
                                                        • C. In Terminal, execute the command sudo defaults write /Library/Preferences/com.apple.TimeMachine excludedFolders -array-add /Users/anna/Downloads.
                                                        • D. Control-click the anna account's Downloads folder in the Finder, click the Sharing and Permissions disclosure button, click the Add (+) button, add the Time Machine user to the list of users, and set the Time Machine user's access to "No Access."
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: A  🗳️

                                                        Question #3

                                                        You enable Stealth Mode on an OS X Mountain Lion computer's firewall. How does this affect the computer's behavior?

                                                        • A. The Mac will not register any services that are offered via Bonjour.
                                                        • B. The Mac will not respond to diagnostic probes such as ping.
                                                        • C. The Mac will not allow outgoing connections for non-approved applications.
                                                        • D. The Mac will not respond to incoming connection requests.
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: B  🗳️

                                                        Question #4

                                                        Review the screenshots of a Mac computer's Network pane, and then answer the question below.

                                                        If a Mac with the network configuration shown above needs to initiate a connection to a server at address 17.20.8.9, which interface will it use to do so?

                                                        • A. Neither interface: this computer cannot communicate with the server at 17.20.8.9.
                                                        • B. Ethernet
                                                        • C. Either interface may be used, based on automatic routing.
                                                        • D. Wi-Fi
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: C  🗳️

                                                        Question #5

                                                        In OS X Mountain Lion, which TWO types of file service hosts can you browse in the Network folder? (Select 2)

                                                        • A. DFS
                                                        • B. WebDAV
                                                        • C. AFP
                                                        • D. FTP
                                                        • E. SMB
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: C,E  🗳️

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