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Exam Basics
The Avaya 78200X exam verifies that an individual has attained a higher degree of proficiency in using core and dynamic IP Office Platform Solution products. It verifies one’s ability to efficiently perform the installation, maintenance, and troubleshooting tasks. Besides, the test is ideal for field maintenance and support engineers performing or managing fault-finding activities on IP Office.
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Avaya 78200X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Application & Feature Configuration | 20% | - One-X Portal and unified communications - Voicemail Pro configuration - ARS, short codes, hunt groups and automated attendants |
| Topic 2: Maintenance, Troubleshooting & Upgrades | 15% | - System monitoring, logs and diagnostics - Backup, restore and software updates - Common issues and resolution procedures |
| Topic 3: System & User Configuration | 25% | - User, extension, group and call routing configuration - Management interfaces: Manager, Web Manager, System Status Application - Endpoint configuration: digital, SIP, soft clients - System settings, time, network and security |
| Topic 4: Installation & Implementation | 20% | - Initial system setup and configuration - IP500 V2 hardware installation - IP Office Server Edition deployment |
| Topic 5: Platform Architecture & Requirements | 20% | - System sizing and requirements for customer scenarios - Platform versions, options and specifications - Licensing and activation |
