Microsoft 70-404 : TS: System Center Service Manager 2010, Configuring (available in 2010)

70-404 real exams

Exam Code: 70-404

Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)

Updated: Aug 09, 2026

Q & A: 165 Questions and Answers

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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Security and Access Control- User roles and permissions
  • 1. Active Directory integration
    • 2. Role-based access control (RBAC)
      Topic 2: Reporting and Data Warehouse- Reporting configuration
      • 1. Standard and custom reports
        • 2. SSRS integration
          Topic 3: Configuration Management Database (CMDB)- Service asset and configuration items
          • 1. Discovery and synchronization
            • 2. CI classes and relationships
              Topic 4: Deploying and Configuring System Center Service Manager- Management packs configuration
              • 1. Service Manager data warehouse integration
                • 2. Importing and customizing management packs
                  - Installation and initial configuration
                  • 1. Service Manager management server setup
                    • 2. Prerequisites and system requirements
                      Topic 5: Service Desk and Incident Management- Problem management
                      • 1. Problem record handling
                        • 2. Root cause analysis processes
                          - Incident management workflow
                          • 1. Work item templates and queues
                            • 2. Incident lifecycle configuration
                              Topic 6: Service Catalog and Request Fulfillment- Service offerings
                              • 1. Service request workflows
                                • 2. Request offerings configuration
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