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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When deploying the Cisco Unified Contact Center Enterprise on Cisco Unified Computing System B-Series hardware, which two statements are true? (Choose two.)

A) Oversubscription of virtual CPU or memory is not supported.
B) Cisco Unified Contact Center Enterprise clustering over the WAN is not supported in the Cisco Unified Computing System B-Series.
C) VMware images must boot from the SAN and store all data on the SAN.
D) Cisco Unified Computing System B-Series supports both VMware ESX and ESXi virtualization software.

2. Which two configuration tasks are necessary in Cisco Unified Communications Manager for the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A) configure the agent, supervisor, and CTI user accounts
B) configure agent targeting rules for agent IP phone dialed numbers
C) configure the agent ID, supervisor ID, and system administrator password
D) configure device associations of agent phones and CTI devices with the peripheral gateway user
E) configure agent IP phone, supervisor IP phone, and CTI route points
F) configure Cisco Unified IP IVR translation routes

3. Which Cisco Unified ICM Administrative Server type does not require Microsoft SQL Server to be installed on the physical server?

A) Administrative Server with Real Time Data
B) Configuration Only Administrative Server
C) Administration Client
D) Administrative Server with Historical Data Server
E) Historical Data Server with Detail Data Server

4. In a Cisco Unified Contact Center Enterprise design, the customer wants to use Session Initiation Protocol calls from its voice network carrier. Which design consideration is true for this solution?

A) Additional digital signal processor resources are required in the design for Session Initiation Protocol calls.
B) All agent phones must be configured as Session Initiation Protocol phones.
C) Cisco Unified IP IVR must be configured for G.711 voice calls only.
D) Cisco Unified Border Element must be included for Session Initiation Protocol message normalization and management.

5. Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A) 6921
B) 9951
C) 7970
D) 7920
E) 7930

Solutions: