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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Voicemail & Applications | 15% | - VoiceMail Pro installation and setup - Embedded Voicemail configuration - Licensing for advanced features - Auto Attendant and call flows |
| System Configuration & Management | 30% | - User profiles, extensions and rights - Short codes, time profiles and call routing - IP Office Manager and Security Settings - Hunt groups, pickup groups and call distribution |
| Endpoints & Trunks | 20% | - DHCP, TFTP and phone provisioning - SIP, PRI and analog trunk setup - Media resources and codec settings - Digital, IP and SIP telephone configuration |
| Maintenance & Troubleshooting | 10% | - Backup, restore and configuration management - Common issues and resolution steps - System logs, alarms and debugging tools |
| System Architecture & Installation | 25% | - Software installation and upgrade procedures - Network configuration and IP addressing - IP Office 500v2 and Server Edition hardware - SD card licensing and system ignition |
Avaya IP Office Implementation Sample Questions:
1. A call is directed to the first hunt group, then it overflows to a second hunt group, and then the call is sent to voicemail. By default, to which mailbox was the call sent?
A) the second hunt extension group mailbox only
B) the first hunt group mailbox only
C) both the first and second hunt group user mailboxes
D) the general sampling mailbox because hunt groups do not have mailboxes
2. In Manager, where can the voicemail type be selected for the IP Office to use Embedded Voicemail?
A) Line form
B) User form
C) System form
D) Auto Attendant form
3. You can create additional VoiceMail Pro Administrator Types. Which three types are available? (Choose three.)
A) Standard
B) Basic
C) Advanced
D) Administrator
E) Manager
4. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
What needs to be programmed to accomplish this?
A) Enable Forced Account Code on the Incoming Call Route created for the client CLI.
B) Add the CLI information to the Account Code.
C) Add the client CLIinformation to the Incoming Call Route.
D) Enable CLItracking.
5. When using the IP Office Manager program on a PC, which statement is true?
A) The configuration is held in the Manager application until you save it to the control unit.
B) The configuration is dynamically updated to the control unit after every keystroke.
C) The configuration is automatically saved to the control unit every time you selectOK.
D) The configuration is automatically backed up to the SD Card every 5 minutes.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A,B,D | Question # 4 Answer: B | Question # 5 Answer: A |



