When you complete this course, you will be able to demonstrate the overall skills tested on the Cisco 500-450 exam, including:
- Advanced proficiency with the change, add, move of the ACD/PBX environment of UCCE
- Proficiency with a move, add, change of the IVR environment of UCCE counting MicroApp and VXML solution scripting.
- Effective use of the system tools to troubleshoot and track a call within a call flow
What Are The Topics Covered In The Exam?
The candidate can learn about the Cisco Unified CCE solution by mastering the concepts of the following domains which will allow you to write the test with ease and get the prestigious Cisco Unified Contact Center Enterprise Specialist certification. A complete list of topics can be found on the official exam page, which includes:
- Define the fault-tolerant characteristics of the Cisco Unified Contact Center Enterprise solution, Cisco Unified Intelligence Center, Cisco Finesse, and Cisco Unified Customer Voice Portal (14%).
- Identify Cisco Unified CVP, ICM, and Cisco Finesse (11%).
- Describe the installation process for ICM components of Cisco Unified CVP, Cisco Finesse, Cisco Unified Contact Center Enterprise solution, and Cisco Unified IC. (21%)
- Describe the Call Flow Scripting Process in Cisco Unified CVP and Cisco Unified ICM for Cisco Contact Center Enterprise solution (18%).
- Recognizing Cisco Unified CCE tools, Cisco Unified CVP, Cisco Unified ICM, Cisco Unified IC, and Finesse tools (16%).
- Understanding Cisco Unified CCE Agent Supervision considerations and issues (20%).
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