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Cisco 300-830 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Troubleshooting | - Secure collaboration deployment
|
| Topic 2: Hybrid Collaboration Services | - Hybrid services integration
|
| Topic 3: SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
| Topic 4: Edge and Expressway Deployment | - Cisco Expressway configuration
|
| Topic 5: Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
An administrator is designing a flow in Webex Connect that includes a Scheduled Callback activity node. Which two values must be provided to configure the Scheduled Callback node successfully? (Choose two.)
- A. phone ANI
- B. schedule date in YYYY-MM-DD format
- C. customer name
- D. schedule timezone
- E. schedule date in YYYY-DD-MM format
Correct Answer: B,D 🗳️
Explanation: Only visible for BootcampPDF members. You can sign-up / login (it's free).
An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)
- A. Evaluate node
- B. Data Parser node
- C. SMS node
- D. Generate OTP node
- E. Profile node
Correct Answer: C,D 🗳️
Explanation: Only visible for BootcampPDF members. You can sign-up / login (it's free).
A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive Whatsapp or SMS interactions. What is missing from the agent configuration to enable the agent to receive those interactions?
- A. The agent is missing the premium license.
- B. The agent is not provisioned for Digital channels.
- C. The Agent Desktop layout prohibits Whatsapp and SMS.
- D. The agent is missing the enhanced license.
Correct Answer: A 🗳️
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A customer wants supervisors to silently monitor agents without participants hearing monitoring tones. Which feature should be implemented?
- A. Barge-in only
- B. Call intercept
- C. Silent monitoring
- D. Whisper coaching
Correct Answer: C 🗳️
Explanation: Only visible for BootcampPDF members. You can sign-up / login (it's free).
An engineer is configuring inbound telephony for a new Cisco Webex Contact Center deployment. Which two configurations are needed to ensure that calls are routed to agents?
(Choose two.)
- A. queue that has skills
- B. queue that has teams
- C. Interactive Voice Response using the Script Editor
- D. DNIS entries in Flow Designer
- E. softphone of the agent registered in Webex Contact Center
Correct Answer: B,D 🗳️
Explanation: Only visible for BootcampPDF members. You can sign-up / login (it's free).



