IBM 000-586 : IBM Case Manager V5.1

000-586 real exams

Exam Code: 000-586

Exam Name: IBM Case Manager V5.1

Updated: Aug 30, 2026

Q & A: 132 Questions and Answers

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IBM 000-586 Exam Syllabus Topics:

SectionObjectives
Topic 1: Case Management Solution Analysis and Design- Business requirements analysis
  • 1. Identify business objectives and case management use cases
    • 2. Determine case types and business entities
      Topic 2: Integration and Customization- Integration technologies
      • 1. Use APIs, events, and custom extensions where appropriate
        • 2. Integrate with FileNet P8 and related IBM ECM components
          Topic 3: Deployment and Solution Lifecycle- Deployment management
          • 1. Deploy solutions between development, test, and production environments
            • 2. Validate, troubleshoot, and maintain deployed solutions
              Topic 4: Solution Modeling- Case solution design
              • 1. Design case properties, folders, and documents
                • 2. Define tasks, workflows, and milestones
                  Topic 5: IBM Case Manager Configuration- Application configuration
                  • 1. Configure roles, security, and in-baskets
                    • 2. Configure pages, widgets, and user interface components

                      IBM Case Manager V5.1 Sample Questions:

                      Question 1

                      How is integration with ICM accomplished?

                      A. Using REST APIs, Java APIs, ICM Client side integration, and Process Engine workflow.
                      B. Using REST APIs, Java APIs, and Process Engine workflow.
                      C. Using REST APIs, Java APIs, ICM Client side integration, ICC Feeds, and Process Engine workflow.
                      D. Using ICM C++ APIs, REST APIs, Java APIs, ICM Client side integration, and Process Engine workflow.


                      Question 2

                      When creating iWidgets, REST Services are frequently used for communicating with back end servers. What response protocol is used when working with the CMIS API in this environment?

                      A. HTML
                      B. XML
                      C. Dojo
                      D. Json


                      Question 3

                      During the requirements phase, there are tasks that need to be added to the case at the discretion of the knowledge worker but not seen until started. Which task type is used for this purpose?

                      A. Optional
                      B. Required
                      C. User Created
                      D. System


                      Question 4

                      How is a case instance represented in Content Engine?

                      A. A custom object filed by year, month, date, and time.
                      B. A custom object filed in a case type folder.
                      C. A folder object filed by year, month, date, and time.
                      D. A folder object filed in a case type folder.


                      Question 5

                      A solution designer would like to use a FileNet eform to add a case in ICM. The form template has already been created in the eforms designer. Which step(s) need to be performed to make this form available to add a case?

                      A. Check in the form template of type Document class using WorkplaceXT.
                      B. Check in the form template of type ITXFormTemplate class using WorkplaceXT.
                      C. Check in the form template of type ITXFormTemplate class using WorkplaceXT; Configure the Case Form Widget in the Add Case Form page with this version series ID of the checked in form template.
                      D. Check in the form template of type Document class using WorkplaceXT; Configure the Case Form Widget in the Add Case Form page with this version series ID of the checked in form template.


                      Solutions:

                      Question 1
                      Answer: A
                      Question 2
                      Answer: B
                      Question 3
                      Answer: C
                      Question 4
                      Answer: C
                      Question 5
                      Answer: C

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