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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Quality Management | - Total Quality Management (TQM) - Six Sigma and Continuous Improvement |
| Topic 2: Supply Chain and Inventory Management | - Inventory Models and Control Systems - Just-in-Time (JIT) and Lean Operations - Supply Chain Design and Logistics |
| Topic 3: Operations Management Foundations | - Introduction to Operations and Productivity - Operations Strategy and Competitiveness |
| Topic 4: Forecasting and Planning | - Aggregate Planning - Demand Forecasting Methods |
| Topic 5: Project and Operations Scheduling | - Scheduling Techniques - Project Management Basics |
| Topic 6: Process Design and Analysis | - Process Mapping and Flow - Capacity Planning and Bottlenecks |
WGU Operations Management (C215, VDC2) Sample Questions:
Question 1
Which statement is true about capacity requirements planning (CRP)?
A. Human capital adequacy is analyzed for given work centers and production items.
B. Available capacity is compared to calculated workloads of relevant items.
C. Each product item is individually addressed regardless of relevant holistic processes.
D. Production capacity is created for future production items.
Question 2
Why is capacity requirements planning (CRP) important?
A. It coordinates availability of materials for production processes.
B. It enables an assessment of employee production efficiency.
C. It provides the ability to compare available production capabilities to the planned workload.
D. It creates a transparent view of lead time and overtime usage in work centers.
Question 3
Which quality control tool should be used to monitor the current status or end result of a process?
A. Control chart
B. Flowchart
C. Checklist
D. Scatter diagram
Question 4
Which work system acknowledges the benefits of employee proficiency?
A. Enhanced employee relations
B. Labor specialization
C. Lower operating cost
D. Employee longevity
Question 5
Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?
A. Time a resource is used / time a resource is available
B. Throughput time / value-added time
C. Output / input
D. Actual output / standard output
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: D |



