What are the Microsoft MB-340 Exam Objectives?
The Microsoft MB-340 exam objectives are
Provide business analysis to understand how Microsoft Dynamics 365 can be used to improve customer experience, reduce costs, and optimize profit.
Provide input on business processes and data requirements related to the implementation of Dynamics 365.
Design solutions based on best practices that are specifically tailored to the customer industry, type of business, and processes required by the customer organization.
Partner with other technology specialists in a team environment to define and implement solutions using Dynamics 365 for Customer Engagement scenarios.
Partner with other technology specialists in a team environment to design solutions based on best practices that are specifically tailored to the customer industry, type of business, and processes required by the customer organization.
Develop solutions for customers using knowledge of various technologies such as Microsoft Dynamics 365 for Customer Engagement, Power Platform, Excel Services, Azure SQL Database, Azure SQL Data Warehouse, Azure Machine Learning Services, Azure Functions, Mobile Services for Visual Studio Team Services (VSTS), SharePoint Online and OneDrive for Business (formerly known as SkyDrive Pro).
Build solutions that utilize data from multiple sources including internal databases within the company's existing systems; external public databases; internal and external private databases
Skills measured
- Manage Point of Sales (POS) in Dynamics 365 Commerce (15-20%)
- Configure Dynamics 365 Commerce Headquarters (20-25%)
- Configure and manage Dynamics 365 Commerce call centers (10-15%)
- Manage e-commerce (15-20%)
- Configure products, prices, discounts, loyalty, and affiliations (20-25%)
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
Schedule exam
Languages: English
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: configure Dynamics 365 Commerce Headquarters; configure products, prices, discounts, loyalty, and affiliations; manage Point of Sales (POS) in Dynamics 365 Commerce; configure and manage Dynamics 365 Commerce call centers; and manage e-commerce.
Microsoft MB-340 Exam Format
Exam Format: multiple-choice, build list, case studies, drag-and-drop, and hot area.
Language: English
Passing score: 700
Exam Length: 40-60 Questions
Exam Duration: 90 minutes
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Microsoft MB-340 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configure products, prices, discounts, loyalty, and affiliations | 25-30% | - Configure product hierarchy, attributes, and assortments - Manage pricing rules, trade agreements, and price adjustments - Implement loyalty programs, reward points, and tier management - Configure customer affiliations and groups - Set up discounts, promotions, and coupons |
| Configure Dynamics 365 Commerce Headquarters | 25-30% | - Set up order fulfillment and distributed order management - Configure organizational hierarchies and shared parameters - Configure payment methods, gift cards, and charge codes - Configure prerequisites and commerce parameters - Manage retail workers, address books, and notifications |
| Manage e-commerce | 15-20% | - Implement customer self-service and account features - Configure omnichannel inventory and order synchronization - Configure e-commerce site channels and navigation - Manage online checkout, payments, and shipping - Set up product publishing and online merchandising |
| Manage Point of Sale (POS) in Dynamics 365 Commerce | 15-20% | - Manage cash management, shifts, and store operations - Define return policies and transaction processing - Configure offline mode and inventory visibility - Set up POS functionality, profiles, and permissions - Configure retail stores, registers, and devices |
| Configure and manage Dynamics 365 Commerce call centers | 10-15% | - Manage continuity orders and installment billing - Set up product catalogs and scripts - Create and configure call center channels - Configure fraud detection rules and order holds - Process call center orders and inquiries |
