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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: AICC Industry Trends and Market Opportunities | - AI Contact Center Industry Background
|
| Topic 2: AICC Solution Design and Scenarios | - Solution Planning
|
| Topic 3: Huawei AICC Product Features | - Operations and Management
|
| Topic 4: Project and Sales Capability | - Presales Methodology
|
| Topic 5: Huawei AICC Solution Overview | - AICC Architecture
|
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Question 1
Which factor has the greatest impact on the accuracy of a speech recognition (ASR) engine in the IVR?
A. The time of day.
B. The brand of the media server.
C. The volume of the caller's voice.
D. The quality and clarity of the audio signal and the use of a well-tuned language model.
Question 2
In an omni-channel routing strategy, a customer's interaction history from a previous web chat session can be used by the ICD to prioritize their current voice call.
A. False
B. True
Question 3
When designing an AICC solution for a global enterprise, which factor is most important for ensuring consistent service levels across all regions?
A. Forcing all agents to work in the same time zone.
B. Centralized management and monitoring with localized configuration where needed.
C. Using the same hardware in every data center.
D. Using a single, global SIP trunk provider.
Question 4
In AICC, what is the technical implementation difference between a "supervisor monitoring a call" and a
"supervisor barging into a call"?
A. Barging is only available for voice calls, while monitoring works for all channels.
B. Monitoring requires the agent's permission, while barging does not.
C. Monitoring is passive listening, while barging creates a 3-way conference where the supervisor can speak.
D. There is no technical difference; it's just a permission setting.
Question 5
What does the term "Service Virtualization" refer to in the context of AICC component design?
A. The ability of the UAP to run in a web browser.
B. Creating virtual agents powered by AI.
C. Running the AICC software on virtual machines.
D. Abstracting the underlying telephony hardware so the application uses a standard API (like TSAPI or JTAPI).
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: D |
