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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:
1. Which two types of interaction data are shown to agents in the Journey Panel?
(Choose two)
Response:
A) Visitor's operating system logs
B) Page dwell times
2. Which two digital channels can be tracked as part of a customer journey in Genesys Predictive Engagement?
(Choose two)
Response:
A) Web chat via Messenger
B) Website clickstream
C) SIP-to-SIP handoff
D) Fax over IP
3. The Queue Impact View only displays metrics for the current day's interactions.
(True/False)
Response:
A) False
B) True
4. Whenever you open an action map, it opens in ___________ mode by default.
Response:
A) Delete
B) Duplicate
C) View
D) Edit
5. You can perform a GPR benefit assessment on queues with zero interaction data.
(True/False)
Response:
A) False
B) True
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A |



