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Salesforce Certified Business Analyst Sample Questions:

1. The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than
20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?

A) A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%
B) Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted price of 2G% or more.
C) A sales manager wants to be notified when a contract has been submitted with a discount greater than
20% so the manager can approve or decline a discounted price.

2. Universal Containers is merging with another company that uses a different CRM. During requirements workshops, the incoming support team has been proactively sharing ideas, but the incoming sales team has been less engaged.
What should the BA do to ensure they are able to gather the necessary requirements?

A) Continue the requirements workshops and hope the salesforce become more responsive.
B) Shift focus to the support team since they are proactively providing requirements.
C) Put extra effort into following up with the sales team ... requirements.

3. During a discovery workshop, it was identified that the solution needs to meet all legal accessibility standards (for example, ADA, Section 508, WCAG, etc.).
How should a business analyst document this need and ensure it is applied universally across the solution?

A) Create a functional requirement for accessibility standards.
B) Create a user story for accessibility standards.
C) Create a non-functional requirement for accessibility standards.

4. A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?

A) Detailed user stories with technical documentation about the existing process
B) Collected pain points from people who follow the existing process
C) Annotated process flows with modifications to an existing process

5. Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.
What should the BA do to build trust with the stakeholders?

A) Be vulnerable and own their mistake.
B) Promise to work harder to avoid other mistakes.
C) Ask their supervisor for help immediately.

Solutions: