Salesforce Arch-302 : Salesforce Certified B2C Solution Architect

Arch-302 real exams

Exam Code: Arch-302

Exam Name: Salesforce Certified B2C Solution Architect

Updated: Jul 20, 2026

Q & A: 154 Questions and Answers

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Salesforce Certified B2C Solution Architect Sample Questions:

1. An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.
How should a Solution Architect ensure that this requirement Is met?

A) Make a copy of the appropriate .ess file from the organization's web server and upload it to the self- service portal.
B) Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
C) Copy any relevant .ess code from the organization's website and paste it into the pages for the self- service portal in Page Builder.
D) Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.


2. A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.
Which two recommendations should a Solution Architect make as part of the solution?
Choose 2 answers

A) SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud
B) Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used
C) Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used
D) Service Cloud profile data can be configured to sync to the Marketing Cloud profile center


3. Northern Trail Outfitters (NTO) is at the beginning of an implementation of B2C Commerce and is now discussing the communication flow. They are designing the flows between systems to send password resets via email when a new account is created in B2C Commerce or the email address is updated.
Considering NTO also uses Service Cloud and Marketing Cloud, which feature should a Solution Architect suggest to optimize the end-customer experience while also ensuring that tracking is visible to service agents?

A) Commerce Cloud Email Service
B) Marketing Cloud Journey Event
C) Service Cloud Email Service
D) Marketing Cloud Triggered Send


4. A merchant wants to store past purchase history in Marketing Cloud to use for segmentation and personalization of promotional emails.
All data must be encrypted at rest to comply with the merchant's security standards.
Which solution is appropriate?

A) Tokenized Sending
B) Field Level Encryption
C) Transparent Data Encryption
D) Shield Platform Encryption


5. A company uses B2C Commerce to capture customer orders and then uses an ETL tool to send the orders to an ERP system for processing. The company also uses Service Cloud and would like to display the processed orders in that system as well, in case their service reps need to refer to an order. However, the order data itself does not need to be copied.
Which tool can a Solution Architect use to meet this requirement?

A) Salesforce Connect
B) Streaming API
C) Batch Data Synchronization
D) Remote Process Invocation


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A,C
Question # 3
Answer: D
Question # 4
Answer: B
Question # 5
Answer: A

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