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Salesforce Certified Agentforce Specialist Sample Questions:

1. After an agent selects a topic, what is an important factor the reasoning engine uses to select the action?

A) The explicit order of actions in the topic
B) The name and instructions of the actions
C) The priority given to each action

2. An Agentforce agent occasionally provides responses that reference outdated Case information.
What is the MOST effective way to reduce this issue?

A) Increase prompt temperature
B) Improve data grounding using live Salesforce records
C) Rely only on static instructions
D) Disable the Einstein Trust Layer

3. Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Agent to improve its processes. What is a key reason for implementing Agent?

A) Streamlining workflows and automating repetitive tasks
B) Allowing AI to perform tasks without user interaction
C) Improving data entry and data cleansing

4. A company wants to retrieve patient history details to augment the Al agent response. [he company wants to leverage the Data Cloud search index feature. What is best practice when considering retrieval-augrmented generation (RAG) for information that may contain personally identifiable information (PII)?

A) Depend on the agent's prompt to avoid exposing PII.
B) Encrypt embeddings, but still index PII records.
C) Mask sensitive fields and index only non-PII data.

5. Universal Containers (UC) wants to enable its sales team to use Al to suggest recommended products from its catalog. Which type of prompt template should UC use?

A) Record summary prompt template
B) Email generation prompt template
C) Flex prompt template

Solutions: